M365 Exchange Engineer

Capgemini UK; Portsmouth; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A global technology partner is seeking an M365 Engineer to join their team in Portsmouth. The role involves providing support for M365 and Exchange Server as well as contributing to service improvements. Ideal candidates will have expertise in Microsoft Cloud services and experience in 3rd line support. A hybrid working model is offered, promoting work-life balance and employee wellbeing.

Benefits

Employee wellbeing initiatives

Hybrid working model

Supportive community and training programs

Qualifications

• Solid understanding of Microsoft Cloud services and the M365 suite.
• Experience supporting Exchange Server 2016/2019 on-prem and hybrid environments.
• Experience with M365 migrations or deployments.

Responsibilities

• Provide 2nd and 3rd line support for M365 and MS Exchange Server.
• Collaborate to resolve technical issues related to M365.
• Contribute to service improvement initiatives.

Skills

Solid understanding of Microsoft Cloud services

Level 3 subject matter experience supporting Exchange Server

Hands-on experience with M365 migrations

Background in 3rd line support

Familiarity with Active Directory

Experience with third-party SMTP gateway technologies

Job description

About the job you're considering

We’re looking for a skilled and motivated M365 Engineer to join our growing End User Services UK team. You’ll play a key role in supporting a range of high-profile clients within the Capgemini portfolio, working across Messaging and Collaboration Systems with a focus on the Microsoft 365 ecosystem—including Exchange Server (on-prem and online), MS Teams, and MS Purview Information Protection.

This is a great opportunity to contribute to a collaborative and forward-thinking team, where your ideas and input will help shape the future of enterprise systems support.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Your role

• Provide 2nd and 3rd line support for M365, MS Exchange Server, MS Teams, and ideally MS Purview Information Protection.
• Collaborate with colleagues across End User Services and other support teams to resolve technical issues related to M365, identity, security, and endpoints.
• Contribute to service improvement initiatives, including lessons learned and knowledge sharing.
• Review and deploy updates and patches for MS Exchange Server.
• Manage vendor support cases, particularly with Microsoft, including escalation and resolution of complex issues.
• Occasionally support planned maintenance or outages outside standard hours (with flexibility and notice).

Your skills and experience

• Solid understanding of Microsoft Cloud services and the M365 suite, especially Exchange Online and MS Teams.
• Level 3 subject matter experience supporting Exchange Server 2016/2019 both on-prem and hybrid Exchange Online environments.
• Hands-on experience with M365 migrations or deployments.
• Background in 3rd line support for Microsoft Exchange, M365, and endpoint technologies.
• Familiarity with Active Directory, ADFS, Azure Entra ID (formerly Azure AD), and Entra ID Sync.
• Experience with third-party SMTP gateway technologies (e.g., Mail Marshal) is a plus.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you may be asked questions about your security clearance eligibility, such as country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want’ mean for you?

You would be joining an accredited Great Place to Work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for achieving our organisational goals. We have trained ‘Mental Health Champions’ across each of our business areas and have invested in wellbeing apps such as Thrive and Peppy.

You’ll be joining a professional community of experts who have got your back and will support you every step of the way. Capgemini aims to reimagine what’s possible by creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a challenging but rewarding path. When you join Capgemini, you’ll be part of a thriving company and a collective of free-thinkers, entrepreneurs and industry experts. We explore new ways technology can help us reimagine what’s possible, and you’ll gain experiences and connections to shape your future. By learning from each other and sharing knowledge, you’ll build the skills you want and help clients leverage technology to innovate and grow their business.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations accelerate their digital and sustainable transition while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries, with over 55 years of heritage. Capgemini unlocks the value of technology to address the full breadth of business needs, delivering end-to-end services from strategy and design to engineering, driven by expertise in AI, cloud and data, and a strong partner ecosystem. The group reported 2024 global revenues of €22.1 billion.

Get The Future You Want | www.capgemini.com