M365 Developer-MyTechnology

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Hybrid – attached to our office in Solihull, Hook or London
Full Time, Permanent
Salary - £35k-£45k depending on experience.

Here at Serco, we are looking for a Microsoft 365 Developer who will participate in all aspects of the agile software development lifecycle, which includes user story refinement, design, build, test, implementation, documentation, deployment and support for M365 solutions and services provided to our customers. You will also liaise with key business stakeholders to ensure that solutions meet the needs of the customer.

In this key role, you will apply your knowledge and technical expertise to the delivery of M365 solutions in a fast-paced environment, where the rate of change and requirement for new solutions is expected to be high. You will adopt and support a team-based approach, proactively sharing ideas and expertise and supporting others within the team.

As part of this you’ll:

• Develop and maintain effective working relationships with team members and customers.
• Participate in team meetings, project meetings, customer meetings and departmental or corporate meetings and sessions.
• Take part in team initiatives to improve the internal processes, capability and service offering.
• Contribute to and deliver continuous improvement of service delivery for implemented M365 solutions.
• Provide direct technical support to users of M365 services and solutions making use of ITSM toolsets and liaising with other service management and technical teams within an ITIL framework.
• Evaluate user requests for M365 solutions to determine feasibility and technical requirements.
• Design, specify, build, test and implement new or changed M365 Solutions using Agile principles.
• Adhere to and deliver against agreed ITS SIAM processes for incident, problem and change management.

What you’ll need to do the role:

• High-level of knowledge around the M365 suite of applications.
• Good understanding of the Microsoft Azure platform.
• Demonstrable and proven expertise with the architecture, design, development, and administration of M365 solutions.
• Experience of undertaking SharePoint Online/M365 BAU activities.
• Excellent client-facing experience and communication skills
• Experience of deploying solutions between environments
• General understanding of a Microsoft 365 Multi-Geo environment.
• Experience of creating Power BI reports/dashboards/workspaces would be advantageous (not essential).
• Use of Azure DevOps Pipelines (not essential)
• From time to time, you may be expected to work outside of normal business hours to support and deliver the implementation of software.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leaders and holders of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.