M365 & AI Specialist

Remote Worker LTD.; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Health & lifestyle benefits

25 days annual leave

Generous pension

Community & charity initiatives

Annual performance-based bonus

Cycle to work

Job summary

PA Consulting is seeking a Microsoft 365 & AI Specialist to help our people work more effectively using Microsoft 365, Copilot, agents and emerging AI technologies. You’ll work within the internal IT department, engaging stakeholders, understand business problems and turning ideas into practical solutions to improve adoption and continuous improvement across Microsoft 365 services.

The role suits someone with growing subject matter expertise in Microsoft 365 and AI, who is curious,

Qualifications

• Growing subject matter expertise in Microsoft 365, Copilot, AI-enabled working or related digital workplace technologies.
• Ability to work independently, organise complex tasks and deliver to agreed standards and deadlines.
• Strong communication and interpersonal skills, with the confidence to engage stakeholders, facilitate discussions, adapt to different audiences and explain technical concepts simply.
• Practical problem-solving skills and the ability to turn ambiguous needs into usable solutions, guidance or next steps.
• Experience contributing to pilots, change initiatives or service improvements and working through feedback to reach a practical outcome.

Responsibilities

• Engage stakeholders to understand business problems, identify opportunities and recommend practical Microsoft 365, Copilot and AI-enabled solutions.
• Run structured discovery activities to clarify requirements, desired outcomes, constraints, risks and measures of success.
• Build or support agents, workflows, automations and low-code solutions, working with service owners and technical specialists where needed.
• Translate requirements into clear designs, user stories, prototypes, guidance or implementation plans appropriate to the scale of the opportunity.
• Drive adoption through demonstrations, workshops, training, communications and clear user guidance tailored to different audiences to support the adoption and effective use of Microsoft 365 Copilot and other AI capabilities across the organisation.
• Support pilots and proofs of concept, including requirements, testing, feedback, success measures and follow-up actions.
• Apply responsible AI, governance, security, licensing, lifecycle and supportability considerations to new solutions.
• Evaluate new Microsoft capabilities and use adoption, usage, feedback and support data to recommend improvements and prioritise next steps.
• Contribute to reusable patterns, standards and communities of practice so that successful approaches can be shared and scaled.
• Plan and organise work, manage risks and issues, communicate progress and share learning across Microsoft 365 and AI services.

Skills

Microsoft 365

Copilot

AI-enabled work

Stakeholder engagement

Change management

Communication

Problem-solving

Tools

Teams

SharePoint

Power Platform

Copilot Studio

Agent Builder

Job description

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

Hybrid working - our approach is to be in the office a minimum of 2 days per week.

We are looking for a Microsoft 365 & AI Specialist to help our people work more effectively using Microsoft 365, Copilot, agents and emerging AI technologies.

Working within the internal IT department, you'll independently engage stakeholders, understand business problems and turn ideas into practical solutions. You'll build confidence in AI-enabled working and support adoption and continuous improvement across Microsoft 365 services.

The role is suited to someone with growing subject matter expertise in Microsoft 365 and AI who is curious, delivery-focused and comfortable working across users, technical teams, service owners and stakeholders.

Dimensions of Role

You’ll work across the business as a practical enabler, helping teams identify opportunities, define needs and deliver usable, supportable solutions across Copilot, SharePoint, Teams, Power Platform, agent-building tools and related Microsoft technologies. The role combines hands‑on delivery with consultation, adoption and service improvement, bridging the gap between business users, technical teams and service owners.

Activities may include shaping an agent or workflow, facilitating an AI workshop, supporting a pilot, resolving an issue, creating guidance, evaluating a new capability or coordinating technical and business stakeholders. You’ll follow opportunities from initial idea through design, testing, adoption and transition into support, ensuring that lessons learned inform future services and ways of working.

Key Responsibilities

• Engage stakeholders to understand business problems, identify opportunities and recommend practical Microsoft 365, Copilot and AI-enabled solutions
• Run structured discovery activities to clarify requirements, desired outcomes, constraints, risks and measures of success
• Build or support agents, workflows, automations and low-code solutions, working with service owners and technical specialists where needed
• Translate requirements into clear designs, user stories, prototypes, guidance or implementation plans appropriate to the scale of the opportunity
• Drive adoption through demonstrations, workshops, training, communications and clear user guidance tailored to different audiences to support the adoption and effective use of Microsoft 365 Copilot and other AI capabilities across the organisation
• Support pilots and proofs of concept, including requirements, testing, feedback, success measures and follow‑up actions
• Apply responsible AI, governance, security, licensing, lifecycle and supportability considerations to new solutions
• Evaluate new Microsoft capabilities and use adoption, usage, feedback and support data to recommend improvements and prioritise next steps
• Contribute to reusable patterns, standards and communities of practice so that successful approaches can be shared and scaled
• Plan and organise work, manage risks and issues, communicate progress and share learning across Microsoft 365 and AI services.

Essential Experience / Personal Qualities

• Growing subject matter expertise in Microsoft 365, Copilot, AI-enabled working or related digital workplace technologies
• Ability to work independently, organise complex tasks and deliver to agreed standards and deadlines
• Strong communication and interpersonal skills, with the confidence to engage stakeholders, facilitate discussions, adapt to different audiences and explain technical concepts simply
• Practical problem‑solving skills and the ability to turn ambiguous needs into usable solutions, guidance or next steps
• Experience contributing to pilots, change initiatives or service improvements and working through feedback to reach a practical outcome
• Awareness of information protection, security, governance and support considerations in a managed technology environment
• Curiosity about AI and emerging technology, with sound judgement about responsible and ethical use
• A collaborative, evidence‑led approach to continuous improvement, relationship building and sharing knowledge
• Enthusiastic about helping people use technology confidently and effectively
• Proactive in building relationships, seeking feedback and following work through to a clear outcome.

Desirable Experience / Personal Qualities

• Hands‑on experience with Teams, SharePoint, Power Platform, Copilot Studio, SharePoint agents, Agent Builder or similar Microsoft 365 tools
• Experience building simple agents, automations, workflows or low‑code solutions
• Experience delivering demonstrations, training or adoption activities and creating supporting materials
• Relevant Microsoft certifications or equivalent practical experience.

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Find out more about Life at PA here.

We are dedicated to supporting the physical, emotional, social and financial well‑being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• Tax efficient benefits (cycle to work, give as you earn)

We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

Please be aware that some of our UK roles at PA Consulting require a UK security clearance.

All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK.

We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you’re unsure about your eligibility, we encourage you to review the UK Government’s guidance on security vetting before applying.