M365 & AI Specialist

SmartRecruiters, Inc.; Royston; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

25 days leave

Company pension

Community initiatives

Annual bonus

PA share ownership

Tax efficient benefits

Job summary

PA Consulting is seeking a Microsoft 365 & AI Specialist to enable the organisation to work smarter with Microsoft 365, Copilot and AI capabilities.

You will engage stakeholders across the business, translate needs into practical solutions, and support adoption and continuous improvement while ensuring governance and security considerations.

Qualifications

• Growing expertise in Microsoft 365, Copilot, AI-enabled work or related digital workplace tech.
• Ability to work independently, manage complex tasks and meet deadlines.
• Strong communication and interpersonal skills to engage stakeholders and explain tech simply.
• Practical problem-solving to turn ambiguous needs into usable solutions.
• Experience contributing to pilots, change initiatives or service improvements.
• Awareness of information protection, security, governance and support considerations.
• Curiosity about AI and emerging tech with responsible use.

Responsibilities

• Engage stakeholders to understand business problems and propose practical Microsoft 365, Copilot and AI solutions.
• Run discovery activities to clarify requirements, outcomes, constraints and success metrics.
• Build or support agents, workflows and low-code solutions with technical teams as needed.
• Translate requirements into designs, user stories, guidance or implementation plans.
• Drive adoption through demonstrations, training, and user guidance across the organisation.
• Support pilots and proofs of concept with requirements, testing and feedback.
• Apply governance, security, licensing and lifecycle considerations to new solutions.

Skills

Microsoft 365

Copilot

AI-enabled working

Stakeholder engagement

Digital workplace tech

Tools

Teams

SharePoint

Power Platform

Copilot Studio

Agent Builder

Job description

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

Job Description

Hybrid working - our approach is to be in the office a minimum of 2 days per week.

We are looking for a Microsoft 365 & AI Specialist to help our people work more effectively using Microsoft 365, Copilot, agents and emerging AI technologies.

Working within the internal IT department, you'll independently engage stakeholders, understand business problems and turn ideas into practical solutions. You'll build confidence in AI-enabled working and support adoption and continuous improvement across Microsoft 365 services.

The role is suited to someone with growing subject matter expertise in Microsoft 365 and AI who is curious, delivery-focused and comfortable working across users, technical teams, service owners and stakeholders.

Dimensions of Role

You'll work across the business as a practical enabler, helping teams identify opportunities, define needs and deliver usable, supportable solutions across Copilot, SharePoint, Teams, Power Platform, agent-building tools and related Microsoft technologies. The role combines hands-on delivery with consultation, adoption and service improvement, bridging the gap between business users, technical teams and service owners.

Activities may include shaping an agent or workflow, facilitating an AI workshop, supporting a pilot, resolving an issue, creating guidance, evaluating a new capability or coordinating technical and business stakeholders. You'll follow opportunities from initial idea through design, testing, adoption and transition into support, ensuring that lessons learned inform future services and ways of working.

Key Responsibilities

Engage stakeholders to understand business problems, identify opportunities and recommend practical Microsoft 365, Copilot and AI-enabled solutions

Run structured discovery activities to clarify requirements, desired outcomes, constraints, risks and measures of success

Build or support agents, workflows, automations and low-code solutions, working with service owners and technical specialists where needed

Translate requirements into clear designs, user stories, prototypes, guidance or implementation plans appropriate to the scale of the opportunity

Drive adoption through demonstrations, workshops, training, communications and clear user guidance tailored to different audiences to support the adoption and effective use of Microsoft 365 Copilot and other AI capabilities across the organisation

Support pilots and proofs of concept, including requirements, testing, feedback, success measures and follow-up actions

Apply responsible AI, governance, security, licensing, lifecycle and supportability considerations to new solutions

Evaluate new Microsoft capabilities and use adoption, usage, feedback and support data to recommend improvements and prioritise next steps

Contribute to reusable patterns, standards and communities of practice so that successful approaches can be shared and scaled

Plan and organise work, manage risks and issues, communicate progress and share learning across Microsoft 365 and AI services.

Qualifications

Essential Experience / Personal Qualities

Growing subject matter expertise in Microsoft 365, Copilot, AI-enabled working or related digital workplace technologies

Ability to work independently, organise complex tasks and deliver to agreed standards and deadlines

Strong communication and interpersonal skills, with the confidence to engage stakeholders, facilitate discussions, adapt to different audiences and explain technical concepts simply

Practical problem-solving skills and the ability to turn ambiguous needs into usable solutions, guidance or next steps

Experience contributing to pilots, change initiatives or service improvements and working through feedback to reach a practical outcome

Awareness of information protection, security, governance and support considerations in a managed technology environment

Curiosity about AI and emerging technology, with sound judgement about responsible and ethical use

A collaborative, evidence-led approach to continuous improvement, relationship building and sharing knowledge

Enthusiastic about helping people use technology confidently and effectively

Proactive in building relationships, seeking feedback and following work through to a clear outcome.

DesirableExperience / Personal Qualities

Hands-on experience with Teams, SharePoint, Power Platform, Copilot Studio, SharePoint agents, Agent Builder or similar Microsoft 365 tools

Experience building simple agents, automations, workflows or low-code solutions

Experience delivering demonstrations, training or adoption activities and creating supporting materials

Relevant Microsoft certifications or equivalent practical experience.

We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

Additional Information

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity - bringing ingenuity to life.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)