M&E SUPERVISOR

Leonardo Hotels UK & Ireland; Oxford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hotel group in Oxford is seeking a Meetings and Events Operations Manager to manage the M&E operation and lead a successful team delivering excellent customer care. The ideal candidate should have a passion for hospitality, great communication skills, and experience in managing similar operations. Join us to contribute to a vibrant team culture and enjoy many benefits including bonuses, training programs, and special rates on hotel rooms.

Benefits

Head of Department bonus scheme

Enhanced pension plan

Special rates on hotel rooms

Recognition scheme

Meals on duty

Talent referral scheme

Ongoing training programs

Qualifications

• Experience in managing M&E operations.
• Passion for delivering excellent customer care.
• Ability to lead a team and maintain high standards.

Responsibilities

• Manage M&E operations effectively.
• Ensure excellent customer experience.
• Oversee staff for upcoming events.

Skills

Customer care

Leadership

Communication skills

Multi-tasking

Job description

Overview

Be Yourself – Be an Inspiration to Your Team – Be Leonardo

As a Meetings and Events (M&E) Operations Manager and Head of Department, you’ll be keeping the M&E operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role. We set high standards for ourselves to surprise and delight our guests, so you’ll need to manage the M&E operation with a passion to deliver excellent customer care.

Perks

• Head of Department bonus scheme: based on our financial and your personal performances
• Enhanced pension plan
• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We regularly host Thank You Week and an annual Employee Awards Celebration
• Access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

Responsibilities

• Be yourself!
• Be a vibrant host for customers and an expert in recognising their needs—customer retention is a crucial part of this role!
• Be hands on and visible in the operation with the ability to lead and multi-task
• Keep the details in mind—take ownership for ensuring the hotel facilities and equipment are well-maintained
• Have great communication skills—it’s important to establish relationships with organisers and other departments within the hotel
• Ensure that staffing levels are adequate for upcoming events

Why join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community and it’s our role to keep you at the top of your game as a Head of Department (HOD). Our HODs hold key team leadership roles, so we support your management skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops. To develop vital business and people skills we offer an 8-month “Fast Forward Programme”, or if the time is right our longer-term “Accelerate Programme” will prepare you for your first DGM or Operations Manager role. “Accelerate” develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!

About Leonardo Royal Hotel Oxford

Leonardo Hotels is one of the fastest-growing hotel groups in Europe, with over 230 property locations in the UK, Ireland and Europe with more to come. Following a fantastic £13 million investment, our Oxford Hotel has transformed the product and increased its bedroom and meeting space capacity to become the premium meeting and event venue outside of London. The property now boasts 240 bedrooms, 22 meeting and event rooms, Marco Pierre White Steakhouse restaurant and bar, Costa Coffee bar and a fully equipped gym, pool and sauna.

About Leonardo Hotels

At Leonardo Hotels, our vision is to be the first choice for everyone who values genuine hospitality. Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993. With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company. As an employer we put a big emphasis on career development and recruit our operations team members for personality—it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing. At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations. We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system—these range from vouchers to a well-deserved day off!