M&E Service Delivery Mgr EMEA, Amazon Travel & Events

Amazon; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

Amazon Travel & Events seeks a Meetings & Events Service Delivery Manager for the EMEA region to lead event execution, drive performance and governance, and align with AT&E strategy. You will optimize programs, develop team strategies, and coordinate across organizational levels to deliver best-in-class travel and event programs.

The role requires strong multi-directional leadership, extensive event management experience, and collaboration with regional stakeholders to ensure SLA adherence and

Qualifications

• Experience in program management or project management.
• Experience with Microsoft Office products and applications.
• Experience collaborating with cross-functional teams.
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks.
• Experience in facilities management, office management, corporate administrative services, or hospitality management.
• Experience leading organizational change initiatives across multiple locations.
• Experience managing events across campus and remote environments.
• Intermediate to advanced user-experience with common Meeting Management technology.

Responsibilities

• Identify service, communication and process improvement opportunities throughout events delivery.
• Lead the implementation of best practices and standard operating procedures, and adherence to global playbooks.
• Under the leadership of the Global Service Delivery Manager, develop, deliver and implement strategic plans for the delivery of events.
• Daily leadership of all regional onsite Service Delivery teams across the region, ensuring that all agreed SLAs and service standards are met.
• Review current service support models to ensure accuracy and reliability of delivery; with emphasis on consistency and optimization.
• Leads localization of global SOPs, best practices, and job aids to meet regional customer needs and country/city nuance as appropriate.
• Maintain frequent contact with key stakeholders. Share programmatic updates, feedback, and need to know information.
• Regular reporting and updates to executive and leadership teams, stakeholders, and colleagues, ensuring full understanding of progress, direction and expected results at all times.
• Analyzes event processes and outcomes to identify areas for enhancement, then partners across the organization to develop and implement innovative, scalable solutions that streamline event planning and execution without adding unnecessary complexity.
• Maintain knowledge of current trends and innovations in the meetings and events industry.

Skills

Program management

Project management

Cross-functional collaboration

Resource planning

Meeting Management technology

Microsoft Office

Education

CMP certification

Tools

Meeting Management technology

Job description

M&E Service Delivery Mgr EMEA, Amazon Travel & Events

Job ID: 10525921 | Amazon UK Services Ltd.

The Meetings and Events Service Delivery Manager - EMEA leads the execution of customer events and drives performance, processes, and quality standards across the region. They are responsible for elevating team performance and Amazon Travel & Event's (AT&E) reputation through excellence in service delivery. Working within AT&E's global strategy, they optimize and implement programs while developing team strategies, leading initiatives, and maintaining governance standards. Success in this role requires strong multi-directional leadership and communication skills, with an ability to coordinate effectively across all organizational levels. This role is responsible for working with a team that is focused on developing best-in-class travel and event programs.

Key job responsibilities

• Identify service, communication and process improvement opportunities throughout events delivery.
• Lead the implementation of best practices and standard operating procedures, and adherence to global playbooks.
• Under the leadership of the Global Service Delivery Manager, develop, deliver and implement strategic plans for the delivery of events
• Daily leadership of all regional onsite Service Delivery teams across the region, ensuring that all agreed SLAs and service standards are met.
• Review current service support models to ensure accuracy and reliability of delivery; with emphasis on consistency and optimization.
• Leads localization of global SOPs, best practices, and job aids to meet regional customer needs and country/city nuance as appropriate.
• Maintain frequent contact with key stakeholders. Share programmatic updates, feedback, and need to know information.
• Regular reporting and updates to executive and leadership teams, stakeholders, and colleagues, ensuring full understanding of progress, direction and expected results at all times.
• Analyzes event processes and outcomes to identify areas for enhancement, then partners across the organization to develop and implement innovative, scalable solutions that streamline event planning and execution without adding unnecessary complexity.
• Maintain knowledge of current trends and innovations in the meetings and events industry.

About the team

We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative, and driven leaders.

Amazon Travel and Events (AT&E) supports all Amazon event owners in achieving their business objectives. Whether the event is large or small; simple or complex; meetings/events are hosted within a corporate office, a conference center, hotel or a mix; our goal is to make it easier. We do that by reducing costs, mitigating risks and enabling efficiencies, all while ensuring we facilitate the event owner’s ability to focus on the content not the logistics.

Basic Qualifications

• Experience in a program management or project management role
• Experience with productivity and communications tools including Microsoft Office products and applications
• Experience collaborating with cross-functional teams
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
• Experience in facilities management, office management, corporate administrative services, or hospitality management
• Experience leading organizational change initiatives across multiple locations
• Experience managing events across campus and remote environments
• Intermediate to advanced user-experience with common Meeting Management technology

Preferred Qualifications

• Experience working with and managing third party vendors, or experience in similar environments
• Meeting planning, strategic sourcing, or hospitality experience
• CMP (Certified Meeting Professional) or other industry certification
• Strategic Meetings Management Program (SMMP) experience desirable in either 3rd Party or buyer role
• International meeting & event experience
• Advanced user-experience with common Meeting Management technology

Equal Opportunity Statements

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.