M&E Co-ordination Team Leader

Bromford; West of England; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading housing organization as an M&E Co-ordination Team Leader. This office-based role involves overseeing a team responsible for mechanical and electrical service delivery. With a focus on customer satisfaction, you will manage operations while fostering team growth and adapting new technologies. Enjoy an array of employee benefits, including generous leave and health options, while making a significant impact on community housing.

Benefits

27 days annual leave plus bank holidays

£500 personal allowance for benefits

Performance Related Pay scheme

Retail discount schemes

Wellbeing app access

Choice of two pension schemes

Qualifications

• Experience managing teams in customer-focused environments.
• Knowledge of M&E operations and scheduling systems.
• Calm under pressure with a proactive mindset.

Responsibilities

• Lead the M&E coordination team for efficient servicing and maintenance.
• Monitor operations to ensure regulatory compliance and performance.
• Support team development through coaching and recruitment.

Skills

Leadership

Customer Service

Communication

Organisational Skills

Data Analysis

Education

Minimum 3 GCSEs including Maths and English at grade C or above

Tools

MS Word

MS Excel

Job description

Join our team as a skilled and experienced M&E Co-ordination Team Leader

Contract: Permanent

Hours: 40 hours per week - office based, 5 days a week

Are you a natural leader with a passion for delivering excellent customer service and managing high-performing teams? Do you have a strong background in mechanical and electrical operations? If so, we'd love to hear from you.

At Bromford, we believe everyone has the right to live in a home that's safe, warm, and secure. As our new M&E Coordination Team Leader, you'll play a key role in making that happen.

About the Role

Reporting to the M&E Coordination Team Manager, you'll lead a team coordinating cyclical servicing, maintenance, repairs, and installations across heating, electrical, and facilities services. You'll ensure efficient scheduling, manage performance, and drive customer satisfaction across every touchpoint.

What You'll Be Doing

• Leading a team of coordinators in delivering an excellent and efficient M&E service.

• Working closely with customer delivery and programme managers to schedule and deliver works effectively.

• Monitoring daily operations to ensure targets are met and services are delivered within regulatory requirements.

• Handling complex maintenance issues and complaints through to resolution.

• Supporting team development, coaching, 1-2-1s, and recruitment.

• Assisting in the rollout of new technology and systems.

What We're Looking For

• Experience managing teams in a customer-focused environment.

• Knowledge of M&E operations and electronic scheduling systems.

• Excellent communication skills (written and verbal), with attention to detail and strong organisational ability.

• Confident using MS Word and Excel, and skilled in analysing data.

• Calm under pressure, with a proactive and solutions-focused mindset.

• Minimum 3 GCSEs (or equivalent) including Maths and English at grade C or above.

• A willingness to work flexibly.

Due to the nature of the role, a Basic DBS check will be required.

If you're ready to take the next step in your career and lead a team that makes a real difference to our customers every day, apply now and become part of something brilliant at Bromford

Benefits of belonging at Bromford

Joining Bromford isn t just about a job; it s about a community that values you. Here s a glimpse of the benefits you ll enjoy:

27 days annual leave, plus bank holidays and the option to buy or sell up to 5 days leave each year

£500 personal allowance to spend on your choice of benefits such as private medical cover, critical health insurance, dental treatment and gym membership

A Performance Related Pay scheme based on organisational and individual performance

Retail discount schemes to help you save on spending such as food shops, clothing and technology

A wellbeing app that gives you access to free virtual GPs, 24/7 mental health support and rewards for healthy habits

A choice of two pension schemes, with employer contribution rates of up to 10% of salary

Swift action required! The closing date for applications is just around the corner on 21st June 2025. If you have any queries or need assistance, feel free to reach out to Natalie, our Resourcing and Talent Specialist, at [e-mail]

In the event of a high volume of applications, we reserve the right to close the vacancy early. Don t miss your chance to join us on this exciting journey! Apply promptly.