M&E Assistant

The Midland Hotel; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a vibrant team as a Meetings and Events Porter at a leading hotel. This hands-on role requires a friendly personality and a can-do attitude to ensure guests have a first-class experience. You will be responsible for setting up and refreshing event spaces, all while working in a dynamic environment that values your contributions. With a strong focus on team collaboration and guest satisfaction, this position offers a unique opportunity to grow within the hospitality industry. Enjoy various perks, including special hotel rates and ongoing training, as you become part of a supportive community dedicated to excellence.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Access to Company Pension Scheme

Life Assurance

Wellbeing Support

Ongoing job-related training

Qualifications

• Great communication skills to meet clients' needs.
• Ability to work well in a team during large events.

Responsibilities

• Set up, refresh, and clear rooms to high standards.
• Support event organisers with AV setup.

Skills

Communication Skills

Teamwork

Self-Motivation

AV Setup

Job description

Be Yourself - Be a Bold Team Player – Be Leonardo

As a Meetings and Events (M&E) Porter you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! This is a hands-on position within the M&E department; with great attention to detail you’ll be setting up, refreshing and clearing rooms to the high Leonardo standard! You’ll work as part of a vibrant team to ensure all guests have a first-class experience with us.

Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If you’re our ideal M&E Porter, you will:

• Be yourself!
• Think on your feet to meet clients’ needs- a great can-do attitude is spot on!
• Have great communication skills: you’ll be greeting organisers, ensuring guests’ needs are met and working with others to achieve the department’s KPIs
• Be self-motivated and comfortable working alone at times
• Work well in a team during large events
• Be AV savvy to support organisers with the set-up of their event (desirable)

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!