Lytham Store Crew

TN United Kingdom; Great Yarmouth; On-site; GBP 20,000 - 24,000; Part time

Job summary

Join a forward-thinking company that values positivity and style! As a Store Crew member, you will be the face of the business, providing exceptional customer service and ensuring a memorable shopping experience. This role offers the chance to engage with customers, assist with product selections, and contribute to a vibrant team environment. With a commitment to equality and inclusion, you will help create a welcoming atmosphere for all. Enjoy generous benefits, including holiday allowances, discounts, and access to learning resources from day one. If you're passionate about retail and eager to make a positive impact, this is the perfect opportunity for you!

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Perkbox platform with discounts

Access to THRIVE learning system

Dental insurance

Pension scheme

EAP support services

Sick pay allowances

Sabbatical leave

Enhanced family-friendly policies

Qualifications

• Desirable customer service experience, but not essential.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet and serve customers in a friendly manner.
• Process sales and manage stock efficiently.
• Maintain shop floor tidiness and assist with deliveries.

Skills

Customer Service

Communication Skills

Teamwork

Time Management

Job description

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Job: Store Crew

Location: Lytham

Job Type: Permanent, Part-time (4 hours - 11am-3pm Tuesdays)

Who are we?

For over 30 years, we've travelled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the activities we do, and our core values. We are Made for Life.

Equality and inclusion isn’t just an aspiration but the standard. We promote and drive equality within our workforce to foster an inclusive environment where everyone can connect with our customers, colleagues, and communities. You will play a key role in creating a workplace free from prejudice, racism, sexism, harassment, bullying, and any form of marginalization.

Role Overview

You will be the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will be attentive to customer needs and have the opportunity to learn about our products to assist customers effectively.

Role Responsibilities

• Greet and thank customers, wishing them a fond farewell to ensure a memorable experience.
• Provide exceptional service, helping customers find the best products for them across in-store and multi-channel sales.
• Process sales, orders, and refunds efficiently at the tills.
• Assist with deliveries, replenishment, and stock management on the shop floor.
• Maintain shop floor and back-of-house housekeeping and tidiness.
• Stay updated on company activities and promotions.
• Support floor moves, sale setups, and launches.
• Adhere to all company policies and GDPR procedures.

Competencies

• Deliver excellent customer service focused on customer satisfaction.
• Show passion and enthusiasm for the FatFace brand, embodying our values.
• Align with the company's social and environmental mission and champion relevant actions.
• Provide a genuine, authentic approach to interactions.
• Act with integrity and demonstrate understanding of others.
• Respect and value team members at all levels.
• Be an active team player, engaging in team activities.
• Use humor appropriately to enhance relationships.
• Offer customers alternative purchasing options across channels.
• Maintain operational standards, including handling deliveries, visual merchandising, health and safety, and stock management.

Experience

• Customer service experience is desirable but not essential.
• Excellent interpersonal and communication skills.
• Positive attitude and proactive approach.
• Ability to work under pressure and take initiative.
• Team-oriented with good time management skills.

Benefits of working with us

• 25 days holiday plus bank holidays.
• Generous monthly discount allowance.
• Perkbox platform with discounts, wellbeing content, and more.
• Access to THRIVE learning system from day one.
• Dental insurance (employee funded).
• Pension scheme.
• EAP support services.
• Sick pay allowances.
• Sabbatical leave in line with service.
• Enhanced family-friendly policies, including maternity leave.
• Refer a friend scheme.