Luxury Watch Sales Advisor – Elite Guest Experience

The SWATCH Group; Greater London; On-site; GBP 25,000 - 34,000; Full time

Job summary

Omega, part of The Swatch Group, is seeking a Sales Advisor for its Regent Street boutique in London. You will provide exceptional customer service, showcase the full Omega watch range, and help achieve monthly and quarterly sales targets within a luxury retail environment.

The role requires experience in luxury retail, an understanding of prestige products, and the ability to engage with international customers, including proficiency in additional languages such as Mandarin or Arabic.

Qualifications

• Experience in the Retail Industry at a sales advisor level.
• Previous experience from a watch/jewellery, or prestige retail background.
• Must have an understanding of luxury retail.
• Must enjoy their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer.
• Be accommodating to shifts, longer trading hours and staying late for VIP’s etc.
• Have experience dealing with international customers.
• Ability to communicate in other languages such as Mandarin or Arabic.

Responsibilities

• Greet and serve all clients providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that clients can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other OMEGA products.
• Provide reliable information to clients in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every client, every time. Whether by email, over the phone, or in person in the Boutique.

Skills

Sales experience

Luxury retail knowledge

Customer service

Multilingual ability

International customers experience

Job description

Omega, part of The Swatch Group, is seeking a Sales Advisor for its Regent Street boutique in London. You will provide exceptional customer service, showcase the full Omega watch range, and help achieve monthly and quarterly sales targets within a luxury retail environment.

The role requires experience in luxury retail, an understanding of prestige products, and the ability to engage with international customers, including proficiency in additional languages such as Mandarin or Arabic.