Luxury Watch Boutique Sales Expert & Client Builder

TAG Heuer; Bicester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

8% monthly pension contribution

Private health insurance

Critical illness and life cover

Company car

Employee assistance programme

Tailor-made onboarding program

Development opportunities within LVMH

Exclusive discounts on LVMH products

Job summary

TAG Heuer UK is seeking a performance-driven Salesperson and Client Development Specialist to elevate boutique sales and deliver memorable client experiences. You will embody the brand, manage client data, and collaborate across store operations to support excellence.

Candidates should have luxury retail exposure, strong selling skills, and a passion for watches, with fluency in English. The role includes active participation in events and customer outreach within a fast-paced environment.

Qualifications

• Experience in luxury retail is required.
• Fluent English; a second language is a plus.
• Strong selling skills: discovery, presentation, upselling, closing.
• Knowledge of clienteling KPIs and sales metrics.
• Familiarity with CRM and digital tools.

Responsibilities

• Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
• Supports colleagues & other team members in the boutique
• Always has omnichannel sales in mind to ensure the best client experience (touchpoints)
• Proposes new ideas to develop sales (merchandising, events, product mix…)
• Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
• Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools provided
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship
• Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)
• Leverages properly all tools (CEGID, Salesforce) and performs VM
• Coordinates Aftersales operations until the return of the watch
• Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…)
• Contributes to a positive, inclusive and supportive work environment
• Contributes to the store maintenance
• Ensures compliance with internal control policies

Skills

Luxury retail experience

Clienteling

Brand ambassador

English fluency

Sales techniques

Events coordination

VM/merchandising

Team collaboration

Storytelling

Tools

CEGID

Salesforce

Job description

TAG Heuer UK is seeking a performance-driven Salesperson and Client Development Specialist to elevate boutique sales and deliver memorable client experiences. You will embody the brand, manage client data, and collaborate across store operations to support excellence.

Candidates should have luxury retail exposure, strong selling skills, and a passion for watches, with fluency in English. The role includes active participation in events and customer outreach within a fast-paced environment.