Luxury Travel Expert & In-Store Concierge

Dertour; Milton Keynes; On-site; GBP 20,000 - 34,000; Full time

Benefits offered by this job

Training program

Career progression

Overseas trips

Staff travel discounts

Clothing allowance

Volunteer days

Mind charity involvement

Job summary

Kuoni is seeking a Personal Travel Expert in Milton Keynes to join our in-store team. You will design and sell worldwide holidays, owning the customer journey from enquiry to return visit, while delivering a high‑level personal service in a luxurious retail setting.

You’ll work toward monthly sales targets, build relationships with premium brands, and participate in ongoing training and career progression within Kuoni’s retail program.

Qualifications

• Passion for travel and exceptional customer service.
• Experience selling tailor-made holidays and knowledge of the travel industry.
• Able to manage time effectively and thrive in a sales environment.
• Experience using booking systems or quickly learning new systems.

Responsibilities

• Sell worldwide holidays and own the customer journey from enquiry to post-travel follow-up.
• Design and tailor holidays to match customer interests and budget.
• Deliver personal service and build relationships to meet monthly sales targets.
• Act as the customer concierge and coordinate with suppliers and brands.

Skills

Travel passion

Sales experience

Customer service

Tailor-made holidays

Time management

Adaptability

Booking systems

Retail hours

Tools

Booking systems

Job description

Kuoni is seeking a Personal Travel Expert in Milton Keynes to join our in-store team. You will design and sell worldwide holidays, owning the customer journey from enquiry to return visit, while delivering a high‑level personal service in a luxurious retail setting.

You’ll work toward monthly sales targets, build relationships with premium brands, and participate in ongoing training and career progression within Kuoni’s retail program.