Luxury Travel Consultant - German speaking

Ten Lifestyle Group; Manchester; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Performance-based bonus

Hybrid working options

Paid time off

Paid Sabbaticals

Employee Discounts

Ten Loyalty Rewards program

Employee discounts

Career opportunities

Job summary

A luxury concierge service is looking for a Luxury Travel Consultant fluent in German and English to advise premium cardholders on travel arrangements. This full-time role offers a competitive salary with bonuses, hybrid working options, and benefits such as paid time off and sabbaticals. Join a dynamic team serving high-net-worth clients and contribute to an inclusive work environment.

Qualifications

• Ability to speak an additional language like French or Italian is an advantage.
• Several years of professional experience in the travel industry.
• Passion for travel and luxury lifestyle.

Responsibilities

• Advise customers on the phone and by email in English and German.
• Process customer requests from offer preparation to billing.
• Make reservations with airlines, hotels, and agencies.
• Prepare tailor-made offers, travel documents, itineraries, visas, and admin processing.
• Mediate with passion and actively sell promotions and exclusive events.

Skills

Excellent language skills in professional German

Excellent language skills in professional English

Strong communication skills

Service-oriented

Flexibility

Multitasking

Education

Tertiary qualification in tourism or equivalent

Tools

GDS knowledge (preferably Amadeus)

Job description

Luxury Travel Consultant - German speaking

Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, world-class and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.

Overview of responsibilities:

• Advise our customers - Premium Cardholders - on the phone and by email in English and German
• Process customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing etc
• Make reservations with airlines, hotels, and destination agencies
• Prepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processing
• Mediate with passion
• Active sales of promotions and exclusive events

Requirements

Your Profile:

• You have excellent language skills in professional German and English, in written and spoken (C2 according to The Common European Framework)
• Ability to speak an additional language such as French or Italian of advantage
• Have completed tertiary qualification or equivalent training, ideally in the field of tourism
• Have several years of professional experience in the travel industry, a tour operator or in a travel agency
• Have GDS knowledge (preferably Amadeus) and excellent destination knowledge
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• Are service-oriented, flexible and able to work under pressure
• Have a positive attitude and identify with Ten Group values
• Have strong communication skills
• Value exceptional service and live by this motto
• Are available on a full-time basis (40hrs per week)
• Flexibility: Willingness to work 5 days a week between 08:00 and 20:00 GMT, Sunday to Thursday

Guidelines for Hybrid/Home Office option:

• Located in United Kingdom
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join.

Benefits

• A competitive salary depending on experience, plus a performance-based bonus
• Hybrid working. You can combine working from home and working from the office. If you don't live near our office then we are open to fully remote working options too
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core
• Genuine career opportunities within a dynamic and international company

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.