Luxury Travel Agent - German OR French speaking

Ten Lifestyle Group; Oxford; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working

Volunteer day

Sabbatical eligibility

Job summary

Ten Lifestyle Group is hiring a Luxury Travel Consultant fluent in German, Italian or French (and English) to service premium cardholders worldwide. You will design tailor-made journeys, leverage your travel expertise, and ensure exceptional experiences with high-touch service.

You will manage inquiries from quotes to billing, arrange air, hotel and agency reservations, and craft detailed itineraries, while promoting exclusive offers and promotions.

Qualifications

• Excellent language skills in German, Italian or French and English (written and spoken, C2).
• Several years of professional experience in travel, tour operator or agency."
• GDS knowledge is preferred (Amadeus).
• Excellent destination knowledge across global regions.
• Passion for travel and luxury lifestyle, gastronomy, events and culture.
• Service-oriented, flexible, able to work under pressure.

Responsibilities

• Advise clients by phone and email in German OR Italian OR French and English.
• Handle inquiries from quote to billing for individual trips.
• Make reservations with airlines, hotels, and travel agencies.
• Create tailored offers, travel documents, and itineraries.
• Advise and facilitate unique travel experiences.
• Promote special promotions and exclusive offers.

Skills

German language

Italian language

French language

Travel industry experience

Customer service excellence

Tools

Amadeus

Job description

Job Overview

To strengthen our team in the UK, we are looking for a German / Italian / French - speaking Luxury Travel Consultant.

Immerse yourself in the world of luxury travel: As a Travel Consultant at Ten Lifestyle Group, an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards.

In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant - you become a trusted point of contact for clients seeking exceptional experiences worldwide.

Responsibility

• Advising our clients - premium cardholders - by phone and email in both German OR Italian OR French and English
• Handling customer inquiries from quote preparation to billing for individual trips
• Making reservations with airlines, hotels, and travel agencies
• Creating tailored offers, travel documents, and detailed travel itineraries
• Passionately advising and facilitating unique travel experiences
• Actively selling special promotions and exclusive offers

Requirements

• You have excellent language skills in professional German / Italian / French and English, in written and spoken (C2 according to The Common European Framework)
• Have several years of professional experience in the travel industry, a tour operator or in a travel agency
• Have GDS knowledge (preferably Amadeus)
• Have excellent destination knowledge across key global regions
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• Are service-oriented, flexible and able to work under pressure
• Flexibility to work 5 days per week between 07:00 - 21:00 GMT, either Sunday to Thursday or Tuesday to Saturday
• The legal right to live and work in South Africa, without the need for visa sponsorship

Guidelines for Hybrid/Home Office option

• Located in United Kingdom
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click here, follow the instructions and once you have your results, please take a screenshot and upload this on your application form
• During the first week of employment (Week 1), employees are required to work 100% from the office to support onboarding, cultural immersion, and initial setup
• A Work-From-Home (WFH) assessment will be assigned on Day 1 and must be completed within the first week
• From Week 2 onwards, employees may transition to a hybrid working arrangement, subject to successful completion and passing of the assessment
• Exceptions may be considered on a case‑by‑case basis where necessary

Benefits

Our people are at the heart of our business, and we have a culture of recognition and reward—both through regular appraisals and through our annual Extra Mile Awards, where we celebrate those who have gone above and beyond in their role. We also encourage all staff to incorporate their aspirations and interests into their career at Ten, and we are there every step of the way to support their development.

Rewards Designed Around You

• Competitive Salary: Based on experience, plus a performance-based bonus
• Hybrid Working: Combine working from home and the office. If you don't live near one of our offices, we offer fully remote working options too
• Paid Time Away from Work: Enjoy a competitive paid time-off package, including one paid day each year to volunteer for a cause that matters to you
• Paid Sabbaticals: One month of paid sabbatical after every five years of service, without using annual leave
• Extra Rewards: Our lucrative Ten Loyalty Rewards program includes bonuses and gifts to thank you for being part of Ten
• Remote Working Holidays: Opportunities to travel and work
• Employee Discounts: Access to great travel and entertainment discounts, just like our clients' members enjoy!
• Be part of our global, dynamic, and inclusive team, with diversity at its core. Discover genuine career opportunities within a dynamic, international company

Who We Are

Ten Lifestyle Group is a global luxury concierge service, and our travel department offers a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients with their leisure travel requests.

At Ten, our goal is simple: to become the most trusted service business in the world.

We deliver our service through a combination of Ten's proprietary, technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring, and improving the lives of millions of members.

As a Certified B Corp, Ten Lifestyle Group is part of a global community of businesses united by a shared goal: making a positive impact on society and the environment.

To find out more about Ten, please watch this short video Welcome to Ten

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.