Luxury Travel Consultant - Flemish/Dutch speaking London

Ten Group; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a dynamic and growing luxury concierge service as a Flemish-speaking Luxury Travel Consultant. In this exciting role, you will provide exceptional service to premium cardholders, assisting them with travel arrangements, restaurant reservations, and unique experiences. Your fluency in Flemish and Dutch, coupled with your expertise in leisure sales, will help you thrive in this international environment. This innovative company promotes a culture of recognition and offers hybrid working options, competitive salaries, and numerous perks, making it a fantastic opportunity for career progression and personal development. Don't miss out on the chance to be part of a global team dedicated to excellence in customer service!

Benefits

Competitive local salary package

Performance-based bonus structure

Paid time off

Paid Sabbaticals

Remote Working Holidays

Employee Discounts

Career development opportunities

Recognition awards

Flexible working hours

Qualifications

• Fluency in Flemish and Dutch with professional English is essential.
• Minimum 5 years in travel retail or tour operations required.
• Sound knowledge of Global Distribution Systems like Amadeus.

Responsibilities

• Advise premium cardholders on travel and lifestyle services.
• Process customer requests and make reservations.
• Prepare tailor-made offers and travel documents.

Skills

Fluency in Flemish

Fluency in Dutch

Professional fluency in English

EU leisure sales experience

Global Distribution System knowledge

Strong communication skills

Teamwork

Customer service excellence

Initiative and creativity

Education

Experience in Retail Travel

Experience in Tour Operations

Tools

Amadeus

Sabre

Galileo

Job description

To complement our Flemish & Dutch team, we are looking for a Flemish-speaking Luxury Travel Consultant in the area of Luxury Lifestyle Management.

Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, world-class and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.

Overview of responsibilities:

• Advise our customers - Premium Cardholders - on the phone and by email in English and Flemish/Dutch
• Process customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing etc.
• Make reservations with airlines, hotels, and destination agencies
• Prepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processing
• Mediate with passion
• Active sales of promotions and exclusive events

Requirements

If you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today. This could be an excellent career progression and an opportunity to work for a growing award-winning company.

We are looking for:

• Fluency in speaking Flemish and Dutch with professional fluency in English – written and spoken
• Proven track record in EU leisure sales as well as worldwide itineraries
• Minimum 5 years experience in a Travel retail or Tour operator environment essential
• Sound knowledge of Global Distribution System such as Amadeus / Sabre / Galileo (preferably Amadeus)
• Energized to work in a team and share new ideas, improve processes and ways of working.
• Enjoy working in an international environment
• You have strong communication skills and love to deliver excellent service and quality on a daily basis
• You are able to use your initiative and creativity to best meet the needs of our members
• Energetic and motivated team player who enjoys the challenge of achieving and exceeding goals.
• Strong team player with good interpersonal and communication skills
• High adaptability to a dynamic changing environment
• An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
• Self-motivation, committed and possess initiative & drive in the job
• Flexibility: Ability to work shifts and weekends. (This position is a 40-hour work week with shifts).

Guidelines for Hybrid/Home Office:

• Located in United Kingdom
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive local salary package (depending on experience) plus a performance-based bonus structure
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays. Possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video. This is what we do.

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 31. December 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!