Luxury Travel and Experience Manager

JLB; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in luxury travel management is seeking a Luxury Travel & Experience Manager to create and manage bespoke travel experiences for ultra-high-net-worth individuals. The ideal candidate will have extensive experience in luxury travel, exceptional logistical skills, and outstanding client relationship management, ensuring each detail of curated lifestyle experiences exceeds elite client expectations. This is a full-time role based in London, offering a dynamic work environment focused on delivering personalized, high-touch service.

Qualifications

• 5+ years in luxury travel, concierge, or high-end hospitality.
• Track record with UHNW clients and luxury brands.
• Excellent supplier network in luxury travel sector.

Responsibilities

• Craft bespoke travel experiences and manage logistics.
• Serve as primary contact for UHNW clients.
• Oversee onsite delivery and problem-solving during events.

Skills

Communication

Logistical Planning

Client Management

Detail Orientation

Problem Solving

Education

Experience in luxury travel or hospitality management

Tools

Travel booking systems

Itinerary tools

Microsoft Office Suite

Job description

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Consultant at JLB | Sports, Media & Entertainment

Role Overview:

One of our clients are looking for a highly polished, service-focused Luxury Travel & Experience Manager to design and manage bespoke travel programmes and curated lifestyle experiences for ultra-high-net-worth (UHNW) individuals, VIPs, and corporate clients. The ideal candidate has a deep understanding of luxury travel, high-touch service, and logistical excellence, with an instinctive grasp of client expectations at the top end of the market.

You will work closely with the events and operations teams to deliver seamless global experiences, ensuring every detail exceeds expectations, from initial itinerary design to on-the-ground execution.

Key Responsibilities:

• Bespoke Itinerary Design: Craft end-to-end, highly tailored travel experiences across global destinations, incorporating luxury accommodations, exclusive access, fine dining, and cultural or lifestyle activities.
• Client Liaison: Serve as the primary point of contact for UHNW individuals, private clients, and corporate groups, ensuring an exceptional and responsive guest experience at every stage.
• Supplier & Partner Management: Build and manage strong relationships with high-end hotels, concierge providers, DMCs, private aviation, transport, and lifestyle partners worldwide.
• Travel Logistics Coordination: Manage all aspects of travel planning including flights, transfers, visas, insurance, and ground support with military precision.
• Onsite Presence & Execution: Oversee delivery on the ground during key experiences and event weekends, ensuring guest comfort, satisfaction, and immediate problem-solving.
• Budget & Quotation Management: Prepare detailed proposals and quotes; manage budgets for travel elements and reconcile costs post-travel.
• Curation & Innovation: Constantly seek new experiences, hidden gems, and innovative travel ideas that align with client interests and brand positioning

Required Experience & Qualifications:

• 5+ years in luxury travel, lifestyle management, concierge, or high-end hospitality.
• Proven track record working with UHNW clients, VIPs, or luxury brands.
• Deep understanding of global destinations, high-end properties, and premium service standards.
• Excellent supplier network and industry relationships across the luxury travel and lifestyle sector.
• Strong logistical and itinerary planning skills with a flair for the exceptional.
• Outstanding communication and relationship-building abilities.
• Highly detail-oriented with a service-first mindset.
• Experience managing and coordinating international travel arrangements.
• Comfortable working across multiple time zones and able to travel frequently.
• Flexible, discreet, and confident under pressure.
• Proficient in travel booking systems, itinerary tools, and Microsoft Office Suite.
• Fluency in English required; additional languages are highly desirable (e.g., French, Italian, Spanish, Arabic).

*Due to the high volume of applicants, we will only be able to get back to the candidates with relevant experiences*

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Travel Arrangements, Spectator Sports, and Events Services

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