Luxury Travel Aftersales Specialist - Hybrid Role

Travel Trade Recruitment; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading specialist and luxury tour operator is seeking an experienced Aftersales & Customer Service Consultant to join their team. The successful candidate will provide exceptional customer service pre and post-sales, maintaining relationships with suppliers and meeting company targets. This hybrid role based in Birmingham requires travel industry experience and a commitment to customer satisfaction. The salary starts from £25K, with a work schedule including two Saturdays a month.

Qualifications

• Travel Industry experience is required.
• Customer service and/or aftersales experience from a Travel Company.
• A customer focused approach and drive to exceed expectations.

Responsibilities

• Answer incoming customer phone calls and emails.
• Input data into the reservation system.
• Liaise with suppliers to fulfil customer requests.
• Adopt company policies to resolve service issues.
• Deliver on targets set by Operations Manager.

Skills

Customer service

Communication

Travel industry knowledge

Job description

A leading specialist and luxury tour operator is seeking an experienced Aftersales & Customer Service Consultant to join their team. The successful candidate will provide exceptional customer service pre and post-sales, maintaining relationships with suppliers and meeting company targets. This hybrid role based in Birmingham requires travel industry experience and a commitment to customer satisfaction. The salary starts from £25K, with a work schedule including two Saturdays a month.