Luxury Skincare Counter Manager: Lead & Elevate Sales

Elite Associates Europe Limited; Greater London; Presencial; GBP 40.000 - 65.000; Jornada completa

Descripción de la vacante

Elite Associates Europe Limited, in partnership with a prestigious international luxury skincare brand, is recruiting a Business Manager for a key London counter. You will lead a close-knit team while driving sales, client engagement and an elevated luxury service standard.

Initially you will own counter performance, set objectives, coach from the floor and foster CRM-driven clienteling with VIP clientele, delivering tailored skincare consultations and a premium client experience.

Formación

• Proven management experience in luxury beauty, skincare, fragrance or cosmetics.
• Experience leading a team of at least 5 people.
• Strong understanding of KPIs and translating them into daily actions.
• Excellent coaching and people-management skills.
• CRM and clienteling experience with long-term relationships.
• Interest in luxury skincare and tailored consultations.
• Experience in luxury department store environment is advantageous.

Responsabilidades

• Lead, motivate and develop a team of 5+ Beauty Consultants.
• Own counter performance, sales targets and KPIs.
• Create clear daily, weekly and monthly objectives for the team.
• Coach from the floor and lead by example through client interactions and sales.
• Drive a strong culture of clienteling, CRM and repeat business.
• Develop relationships with VIP and international clientele.
• Deliver an elevated and highly personalised skincare consultation experience.
• Ensure the team communicates product benefits, ingredients, routines and brand story.
• Identify opportunities to grow the business through events and client outreach.
• Build relationships with the department store and internal stakeholders.
• Manage rotas, team performance, training and day-to-day operations.
• Maintain impeccable counter standards and brand representation.
• Report on performance and implement actions to drive results.

Conocimientos

People management

Coaching

Retail leadership

CRM

Clienteling

KPIs

Luxury beauty experience

Descripción del empleo

Elite Associates Europe Limited, in partnership with a prestigious international luxury skincare brand, is recruiting a Business Manager for a key London counter. You will lead a close-knit team while driving sales, client engagement and an elevated luxury service standard.

Initially you will own counter performance, set objectives, coach from the floor and foster CRM-driven clienteling with VIP clientele, delivering tailored skincare consultations and a premium client experience.