Luxury Beauty Account Manager – Elevate Client Experience

Elemis; Greater London; Sur place; GBP 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Staff discount

Parental leave

Income protection

Birthday off

Pension scheme

Employee assistance

Cycle to work

Season ticket loan

Service awards

Training & development

Career progression

Inclusive environment

Résumé du poste

Elemis, a global British luxury skincare brand, is seeking an Account Manager to drive sales performance on the counter at John Lewis, Westfield Stratford. You will partner with retail teams to deliver outstanding client experiences and brand advocacy.

With a background in luxury retail or beauty and a passion for skincare, you will develop strong client relationships, coach colleagues, and support events and activations that boost footfall and conversion while upholding the brand's high

Qualifications

• Experience in luxury retail, beauty, or client-facing sales.
• Strong track record of delivering results and driving targets.
• Confident in building client relationships and driving repeat business.
• Emerging leadership capability and a flexible, collaborative mindset.
• Commercially aware with understanding of KPIs and performance metrics.
• Clear, engaging communicator with excellent organisational skills.
• Ability to prioritise effectively in a fast-paced counter environment.
• Passionate about skincare and brand excellence.

Responsabilités

• Drive sales performance by contributing to sales targets through strong personal performance.
• Support and develop the team with day-to-day coaching and feedback to strengthen performance.
• Deliver treatment excellence and ensure high standards of hygiene, professionalism, and compliance.
• Build and nurture relationships with clients and retail partners through personalised service and follow-ups.
• Drive counter and brand excellence with merchandising, stock handling, and participation in promotions.
• Work sustainably and responsibly, supporting ELEMIS sustainability commitments.

Connaissances

Luxury retail experience

Client-facing sales

Relationship building

KPI awareness

Communication skills

Description du poste

Elemis, a global British luxury skincare brand, is seeking an Account Manager to drive sales performance on the counter at John Lewis, Westfield Stratford. You will partner with retail teams to deliver outstanding client experiences and brand advocacy.

With a background in luxury retail or beauty and a passion for skincare, you will develop strong client relationships, coach colleagues, and support events and activations that boost footfall and conversion while upholding the brand's high