Luxury Retail Security Specialist

Wilson James; Greater London; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Career development opportunities

Ongoing training and development

Annual leave 5.6 weeks

Health and wellbeing support

Online GP for you and dependents

Cycle to Work scheme

Uniform provided

Job summary

Wilson James is seeking a Security Officer for a luxury retail campus in Kings Cross, London. The role blends premium customer service with professional security in a high-end environment. You will welcome visitors, manage access, monitor CCTV, patrol the site, and respond to incidents while upholding safety procedures.

A valid SIA licence and strong communication skills are essential for success. This permanent full-time position offers 4-on/4-off shifts (days and nights) with ongoing training,

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience.
• Flexible, professional and dependable approach.
• First Aid qualification (desirable).
• Hospitality or luxury customer service experience (desirable).
• Key holding experience (desirable).
• Experience working in large public-facing environments (desirable).

Responsibilities

• Deliver an outstanding customer experience to all visitors and occupants.
• Meeting and greeting guests, staff and contractors.
• Providing information, support and assistance across the campus.
• Managing access control and issuing visitor and contractor passes.
• Conducting internal and external patrols.
• Responding professionally to incidents, alarms and emergencies.
• Supporting evacuation and health & safety procedures when required.
• Maintaining accurate reports and security records.
• Acting as a visible and reassuring presence across the site.

Skills

Verbal communication

Written communication

Customer service

Professionalism

First Aid

Job description

Wilson James is seeking a Security Officer for a luxury retail campus in Kings Cross, London. The role blends premium customer service with professional security in a high-end environment. You will welcome visitors, manage access, monitor CCTV, patrol the site, and respond to incidents while upholding safety procedures.

A valid SIA licence and strong communication skills are essential for success. This permanent full-time position offers 4-on/4-off shifts (days and nights) with ongoing training,