Luxury Retail Client Experience Lead

RIXO; Greater London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary, commission and-bon

Generous staff discount

Uniform allowance

Healthcare cash plan with SimplyHealth

Job summary

RIXO is seeking a Client Experience Manager to join our store leadership team in London. You will craft memorable in-store journeys, coach the team, and deliver a warm, personalised service that reflects the RIXO brand.

You will lead clienteling, CRM activity, and events, work with the Store Manager on scheduling and operations, and help grow our loyal clientele while maintaining exceptional standards in a fast-paced luxury environment.

Qualifications

• 3-5 years' leadership experience within luxury or premium retail.
• Passionate about fashion, styling, and delivering exceptional client experiences.
• Proven experience developing client relationships and driving customer loyalty through CRM.
• Experience managing payroll, scheduling, and retail operations.
• Excellent coaching, leadership, and people development skills.
• Highly organised with strong analytical and problem-solving abilities.

Responsibilities

• Drive extraordinary customer service and achieve store objectives.
• Lead and coach the team to deliver the RIXO Selling Ceremony and personalised experiences.
• Develop client relationships through clienteling, CRM activity, and follow-up.
• Train and develop the team to maintain high service standards.
• Lead store operations in absence of Store Manager and manage scheduling.
• Support recruitment, onboarding, and succession planning.
• Foster an inclusive, high-performing culture and provide regular feedback.

Skills

Leadership

Clienteling

CRM

Coaching

Retail operations

Payroll management

Scheduling

Communication

Microsoft Office

Retail systems

Tools

POS systems

CRM software

Job description

RIXO is seeking a Client Experience Manager to join our store leadership team in London. You will craft memorable in-store journeys, coach the team, and deliver a warm, personalised service that reflects the RIXO brand.

You will lead clienteling, CRM activity, and events, work with the Store Manager on scheduling and operations, and help grow our loyal clientele while maintaining exceptional standards in a fast-paced luxury environment.