Luxury Retail Brand Ambassador - Sales Associate

REISS; Longford; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Seasonal business wear allowance

Generous employee discount up to 75%

Rewarding commission structure

Workplace pension contributions

Health & wellbeing services

Medicash health support plan

Fitness discounts & cycle to work

Enhanced parental pay & family policy

23 days annual leave (25 after 2 years

Employee referral scheme

Career development opportunities

Job summary

REISS at Heathrow T5 is seeking a Sales Associate on a permanent, full-time basis. You will deliver premium customer service, share in-depth knowledge of the brand, and support management to achieve sales and operational goals.

Ideal candidates have a passion for luxury, customer-facing experience and excellent communication skills, with the ability to adapt quickly in a fast-paced retail environment. Join a team focused on exceptional service and brand excellence.

Qualifications

• Premium or luxury product knowledge is essential.
• Previous experience in a customer-facing environment.
• Able to see things through the customer’s eyes.
• Excellent customer service skills.
• Flexible and able to adapt to changing priorities.
• Capable of working in a fast-paced retail setting.
• Strong written and verbal communication.
• Team player with good interpersonal skills.
• Strong organizational and decision-making abilities.

Responsibilities

• Deliver premium and tailored customer service experience.
• Provide in-depth knowledge of the brand and products.
• Communicate effectively with customers, team members and management.
• Maintain visual standards in-store.
• Act as a Reiss Brand Ambassador.

Skills

Premium product knowledge

Customer-facing experience

Customer empathy

Excellent customer service

Flexibility & adaptability

Fast-paced retail

Communication skills

Organization & decision-making

Team player

Written & verbal communication

Job description

REISS at Heathrow T5 is seeking a Sales Associate on a permanent, full-time basis. You will deliver premium customer service, share in-depth knowledge of the brand, and support management to achieve sales and operational goals.

Ideal candidates have a passion for luxury, customer-facing experience and excellent communication skills, with the ability to adapt quickly in a fast-paced retail environment. Join a team focused on exceptional service and brand excellence.