Luxury Housekeeping Style Supervisor - Lead & Develop Team

W Hotels; City of Edinburgh; Sur place; GBP 19 000 - 22 000; Plein temps

Avantages offerts par ce poste

World class training

Unlimited career opportunities

Wellness programmes

Discounted stays

Discounts for friends and family

Shop discounts

Résumé du poste

W Edinburgh is hiring a Style Supervisor (Housekeeping) to join the team at the award-winning hotel in the heart of Edinburgh. Reporting to the Style Manager, you will oversee cleanliness across guest rooms, public spaces and back of house areas.

You will inspect rooms, update room status in OPERA, train attendants, and coordinate with Front Office and Engineering to resolve guest issues while maintaining health and safety standards.

Qualifications

• A keen eye for detail.
• Strong organization and multi-tasking skills.
• Confidence interacting with guests.
• Good communication skills – both written and verbal English.
• Previous experience working in five star, luxury/lifestyle hotels.
• A positive mindset.
• A genuine passion for working in hospitality.

Responsabilités

• Inspect guest rooms after cleaning to ensure quality standards are met.
• Update the status of room cleaning in OPERA.
• Prioritise the cleaning of guest rooms to ensure operational efficiency.
• Be a role model within the department, assisting the team to perform their role when required.
• Take ownership of guest issues and see them through to resolution.
• Train Room Attendants, Public Area and Porters to become experts in their role.
• Supervise the daily operation of the Style (Housekeeping) department.
• Communicate and coordinate between Style, Welcome Office (Front Office) and Engineering to ensure any guest or maintenance issues are logged and resolved.
• Ensure compliance with all Health and Safety protocols.
• Develop teamwork throughout your team as it grows.
• Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent.

Connaissances

Eye for detail

Organization

Guest interaction

English communication

Five-star hotel experience

Positive attitude

Hospitality passion

Description du poste

W Edinburgh is hiring a Style Supervisor (Housekeeping) to join the team at the award-winning hotel in the heart of Edinburgh. Reporting to the Style Manager, you will oversee cleanliness across guest rooms, public spaces and back of house areas.

You will inspect rooms, update room status in OPERA, train attendants, and coordinate with Front Office and Engineering to resolve guest issues while maintaining health and safety standards.