Luxury Hotel Receptionist

Bespoke Hotels; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel chain is seeking an experienced Hotel Receptionist to join their team. As a Receptionist, you will maximize room revenues in line with the company’s standards while providing efficient and courteous service to ensure total guest satisfaction. Ideal candidates will possess outstanding communication and organizational skills, with at least one year of experience in a similar role. Benefits include a company pension, discounted accommodation, and more.

Benefits

Company Pension Scheme

Preferential Accommodation Rates

Discount on Food

Seasonal Passes to Alnwick Castle

Share of monthly service charge

Qualifications

• At least one year of experience in a similar position.
• Ability to prioritize tasks in a fast-paced environment.
• Experience working in a hotel or customer-related role.

Responsibilities

• Maximize room revenues in line with company standards.
• Provide efficient and courteous service to ensure guest satisfaction.
• Communicate well with guests and team members.

Skills

Customer service skills

Communication skills

Organizational skills

Job description

The Role

We are currently looking for an exceptional person to join our team and have a great opportunity for a Hotel Receptionist.

As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

The ideal candidate would posses outstanding communication and organisational skills and have the ability to prioritise tasks. At least one years’ experience in a similar position is essential.

Requirements Of The Role

• To have worked in a hotel or with people in a customer related role.
• Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
• To be able to make decisions in a fast paced environment and to enjoy it
• To be able to communicate well to each other and guests
• Be able to use a phone and computer system.
  
  

Bailiffgate Hotel

A timeless retreat in Alnwick, Bailiffgate Hotel combines luxury and authenticity, offering an escape where guests can unwind and immerse themselves in the beauty, history and heritage of Northumberland.

The hotel’s site, opposite the Barbican entrance toAlnwick Castle, has a fascinating history. Acquired by the first Duke of Northumberland in 1780,

Bailiffgate House has served as a commissioner’s residence, a school, and now, has been transformed into a luxurious 48-room hotel with a bar and the Motte & Bailey Restaurant.

What’s in it for you?

At Bailiffgate Hotel, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

Benefits for working at Bailiffgate Hotel::

• Company Pension Scheme
• Preferential Accommodation Rates for Bespoke Hotels
• Staff and Family/Friends Rates at the Bailiffgate Hotel
• 10% discount on Food at Alnwick Castle Golf Club
• Discount on F&B at the Bailiffgate Hotel
• Staff Uniform provided
• Seasonal Passes to Alnwick Castle
• Share of monthly service charge
  
  

Successful candidates will commence employment in May, ready for Bailiffgate Hotel to open in June 2025.