Luxury Floor Manager

Retail Human Resources plc; Leeds; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading luxury retailer in Leeds is seeking a Floor Manager to lead the fashion division. You will be responsible for inspiring a team, maintaining customer satisfaction, and achieving sales targets. Candidates should have a management background in luxury retail, strong leadership skills, and a passion for fashion. The role offers a competitive salary of up to £35,000 plus commissions, along with generous benefits.

Benefits

33 days holiday (option to buy more)

Nest pension

Medi-cash plan

£1,500 clothing allowance

40% off fashion

Qualifications

• Proven experience in a management role within luxury retail or premium fashion.
• Strong leadership and people management skills.
• Exceptional communication and interpersonal abilities.

Responsibilities

• Lead, inspire, and develop a team of sales associates and stylists.
• Deliver outstanding customer service ensuring a personalised experience.
• Achieve and exceed department sales targets and KPIs.

Skills

Leadership

Customer service

Sales achievement

Fashion knowledge

Team development

Job description

A leading luxury retailer is looking for a floor manager to lead the fashion division. As a key member of the management team, you'll play a vital role in curating an exceptional customer journey, driving sales, and nurturing a high-performing team.

Key Responsibilities:

• Lead, inspire, and develop a team of sales associates and stylists within your department.
• Deliver outstanding customer service, ensuring every client receives a personalised and memorable experience.
• Achieve and exceed department sales targets, KPIs, and profitability goals.
• Maintain impeccable visual merchandising standards, in line with luxury brand guidelines.
• Build strong relationships with clients, creating loyalty and encouraging repeat business.
• Collaborate with buying, merchandising, and marketing teams to deliver on strategic goals.
• Stay up to date with fashion trends, product knowledge, and competitor activity.

Requirements:

• Proven experience in a management role within luxury retail or premium fashion.
• A genuine passion for fashion, styling, and luxury lifestyle.
• Strong leadership and people management skills.
• Exceptional communication and interpersonal abilities.
• Commercially astute with a track record of achieving sales and operational excellence.
• A customer-centric mindset with an eye for detail and brand integrity.

The salary is paying up to £35,000 + quarterly commissions.

Benefits:

• 33 days holiday (option to buy more)
• Nest pension
• Medi-cash plan
• £1,500 clothing allowance
• 40% off fashion
• Benefits portal that gives lots of exclusive perks and benefits with a portfolio of companies