Luxury Customer Accounts Executive

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job description

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Luxury Customer Accounts Executive, London

Client: DMGT

Location: London, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 3ea37b47cfb8

Job Views: 11

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

CUDONI

Who are we?

Cudoni is the easiest way for busy people to buy and sell pre-loved luxury goods and fashion. Our premium offering is tailored to suit those who are time-poor, and our clients expect only the best user experience. You will work directly with luxury brands, high net worth individuals, and high-end retailers.

This is an excellent opportunity to work in a hands-on role with a heavily funded start-up that is rapidly growing. You can expect quick career progression if you deliver results.

We have an award-winning founder and team, and our investors have built some of the biggest brands on the planet. We were ranked the 3rd ‘hottest’ startup in the UK in the 2020 Startups 100 list.

We have been featured in national and global media, including Vogue, The Sunday Times Style, The Times, Telegraph, Esquire, Startups.co.uk, and Country & Townhouse. You can expect great exposure with us.

We have participated in four incubator and accelerator programs, with the last being recognized as one of Europe’s top three.

Most importantly, we’re an exciting place to work with a lively office environment, including drinks, laughs, and a table tennis table.

What’s the role?

We’re looking for a Luxury Customer Accounts Executive to join our team.

This role offers a chance to immerse yourself in the luxury world and help grow an internationally ambitious brand. You should be a calm and helpful individual who enjoys engaging with clients from diverse backgrounds.

You will work in a small team and report directly to the Chief Commercial Officer.

Responsibilities:

• Develop relationships with sellers through your personal network and events to drive business.
• Create and execute marketing strategies to generate leads and business.
• Meet and greet clients to assess and collect their luxury items.
• Build and develop relationships with industry stakeholders such as stylists, shoppers, high-volume sellers, and boutiques.
• Enhance existing relationships to encourage referrals.
• Sell across all categories of luxury fashion.

Skills and qualities required:

• A valid UK driving license.
• An extensive network of potential clients capable of immediate conversion or capable of creating new opportunities through their networks.
• Over 4+ years of professional experience in luxury retail, merchandising, or personal styling with a strong interest in luxury and fashion.
• A proven track record of exceeding targets.
• Excellent communication skills and the ability to represent our brand values effectively to notable clients.
• A strong work ethic and willingness to work flexible hours, including evenings.
• Patience, empathy, and composure in challenging situations.
• Resilience and openness to feedback.
• Meticulous with high attention to detail.
• Willingness to work hard to maintain standards and achieve results.

What can you expect at Cudoni?

• A competitive salary with goal-based incentives.
• Equity shares in the business.
• A sociable and interactive office environment.
• Regular team activities and away-days.
• Ambitious and highly qualified teammates.

This position will be based in our Earlsfield office.