Luxury Cruise Consultant

Travel Trade Recruitment; London; On-site; GBP 35,000; Full time

Job summary

Join a prestigious company renowned for its luxury cruise services as a Luxury Cruise Consultant. This exciting role involves providing an exceptional buying experience to discerning travellers, managing bookings, and developing strong client relationships. You'll be at the forefront of delivering bespoke travel solutions, ensuring every detail is perfect for your clients. With an emphasis on professionalism and a passion for travel, you'll thrive in a hybrid working environment that offers fantastic travel benefits. If you're ready to elevate your career in the travel industry, this opportunity is perfect for you.

Benefits

Amazing travel benefits

Hybrid working environment

Company events

Professional development opportunities

Qualifications

• Experience in customer service and sales, particularly in the travel sector.
• Strong communication skills to engage with luxury clients.

Responsibilities

• Deliver exceptional service to luxury travellers and manage bookings efficiently.
• Develop personal relationships with clients and suppliers.

Skills

Customer Service

Sales Skills

Communication Skills

Attention to Detail

Education

High School Diploma

Experience in Travel Industry

Tools

CRM Software

Email Communication

Job description

Luxury Cruise Consultant Needed

My client known as the Rolls Royce of cruise only specialists, is seeking a Luxury Cruise Consultant to join them, focusing on delivering an exceptional buying experience to the most discerning and demanding luxury travellers.

Job Description

Sales

• Answer telephones promptly and courteously, with a smile. We aim to answer all calls within three rings.
• Deal with enquiries professionally.
• Keep up to date with new products on the market, new brochures, special offers, etc.
• Maximise earning potential of each client by offering air upgrades, additional hotel nights, etc.
• Ensure that the full booking process is adhered to including sending client confirmation and reminder letters and making concierge calls.
• Ensure clients' passports are up to date, visa and health requirements are advised, and clients are fully covered by insurance.
• Follow up on all enquiries, quotes, brochure requests by phone or email.
• Telephone selected clients with new cruise line information, event details, or offers.
• Proactively develop business through consistent follow-up of sales leads.

Administration

• Keep files and booking and client records fully up to date, ensure payments made, documentation passed on in a timely manner.
• Handle new enquiries adding names and email addresses to mailing list.
• Ensure presentation of all information is in accordance with company policies.
• Ensure client preferences, interests, details, etc. are added to client records.
• Ensure appropriate information is added to Knowledge Base.
• Assist with general office duties as required.

Customer Relations

• Attend and host ship visits.
• Attend and host client functions.
• Take a leading role amongst your colleagues at client events and for client consultations.
• Develop personal relationships with clients/suppliers.
• In the absence of the Reservations Manager, attend to customer relations issues.

Business Development

• Take an active role in proposing improvements to systems, products sold, and working practices.
• Be prepared to develop and act upon the proposals you make.
• Working with the Reservations Manager, help identify training needs and be proactive in addressing these needs.
• Assist and support the Reservations Manager with proactive and positive suggestions and ideas.

Package

Up to £35,000

Hybrid in London

Amazing travel benefits

Interested? Apply here or email [e-mail]