Luxury Client Relationship Manager

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Luxury Client Relationship Manager, London

Client:

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

GROWING BUSINESS. BEST IN CLASS. COMPETITIVE SALARY. MONDAY-FRIDAY

Are you passionate about exceptional client experience? Our client, a leading investment firm in the luxury whisky and wine sector, is seeking a dynamic Client Relationship Specialist to be the first point of contact for their esteemed clientele.

What is in it for you?

1. Competitive commission structure.
2. 23 days holiday allowance + bank holidays.
3. Opportunity to shape and lead a key function in a prestigious business.
4. Work alongside industry experts.
5. Career growth and professional development opportunities.

The Role

This is a unique opportunity to manage a portfolio of high-net-worth clients, ensuring premium service, engagement, a hospitality spirit, and retention. If you have a deep understanding of the whisky, wine, or luxury hospitality sector and thrive in a fast-paced, high-end environment, who care about customer satisfaction and going above and beyond - we’d love to hear from you!

1. Serve as the primary liaison for all client interactions, delivering first-class service.
2. Manage and nurture client relationships, ensuring their ongoing satisfaction.
3. Provide tailored investment insights and guidance on whisky portfolios.
4. Resolve client concerns swiftly and professionally.
5. Implement and enhance customer experience strategies for a luxury audience.
6. Work closely with sales, marketing, and logistics teams to ensure seamless service.
7. Play a pivotal role in growing the Client Relations function, with future leadership opportunities.

Your DNA

1. 1-2 years’ experience in client relations, account management, or customer success, preferably in the luxury sector.
2. Expertise in the wine industry is a must, either from a hotel background or luxury concierge/client services.
3. Exceptional communication and relationship-building skills.
4. Strong problem-solving abilities and a proactive approach.
5. Ability to engage with high-net-worth clients and provide white-glove service.
6. Passion for fine whisky, wine, and unreasonable hospitality.