Luxury Brand Sales Associate - Clienteling & Service

Dweet; Bicester; On-site; GBP 25,000 - 34,000; Full time

Job summary

Dweet in Bicester Village is seeking a luxury retail Store Ambassador to embody the brand and provide a premium store experience. You will welcome clients, build loyalty, and support the sales team to ensure seamless transactions.

Ideal candidates will have 5+ years in a similar luxury role, possess a first-class service mindset, and maintain an extensive client book of high-value clients. Fluency in English is mandatory, with a second language a plus.

Qualifications

• Minimum 5 years in a similar luxury role.
• Experience with luxury brand service standards.
• Existing client book of high-value clients.
• Strong communication, organisation and multitasking.

Responsibilities

• Welcoming clients and ensuring first-class, personalised customer service throughout their visit.
• Acting as a genuine Brand Ambassador by building client loyalty and confidence, and maximising profitable sales.
• Supporting the Sales Team to ensure smooth and successful transactions with clients.
• Assisting both on and off the sales floor.
• Contributing to visual merchandising guidelines and back-of-house duties such as shipping and inventory control.
• Collecting clients' CRM details to nurture the relationship and build a client book, ensuring personalised follow-up.
• Actively developing product knowledge by staying up to date with fashion trends, taking part in in-store training, and keeping informed on all product lines.
• Supporting stock control and management.

Skills

Customer service

Brand ambassador

Sales excellence

CRM familiarity

Job description

Dweet in Bicester Village is seeking a luxury retail Store Ambassador to embody the brand and provide a premium store experience. You will welcome clients, build loyalty, and support the sales team to ensure seamless transactions.

Ideal candidates will have 5+ years in a similar luxury role, possess a first-class service mindset, and maintain an extensive client book of high-value clients. Fluency in English is mandatory, with a second language a plus.