Luxury Boutique Sales Concierge

FashionUnited Group; Greater London; On-site; GBP 20,000 - 23,000; Full time

Job summary

FashionUnited Group in London’s Covent Garden seeks a full-time Sales Advisor to welcome shoppers and provide expert guidance on APM products, creating a memorable, luxury retail experience.

You will drive sales, nurture relationships, and deliver personalised after-sales follow-up to build loyal customers. Experience in luxury fashion is a real plus, with a dynamic, customer-focused environment.

Qualifications

• Passion for sales and delivering exceptional service.
• Strong customer-facing communication and interpersonal skills.
• Previous luxury fashion or boutique experience is a plus.

Responsibilities

• Welcome, advise and build relationships to create a unique shopping experience.
• Help achieve the boutique's sales targets.
• Demonstrate knowledge of APM products to tell the brand story.
• Provide personalised after-sales follow-up to build loyalty.
• Ensure high levels of customer service at every interaction.
• Handle enquiries and initial complaints professionally.
• Maintain boutique cleanliness, organisation and replenishment.
• Support visual merchandising and stock management.
• Process payments following POS procedures.

Skills

Sales

Customer service

Interpersonal skills

Organised

Product knowledge

Tools

POS system

Stock management

Job description

FashionUnited Group in London’s Covent Garden seeks a full-time Sales Advisor to welcome shoppers and provide expert guidance on APM products, creating a memorable, luxury retail experience.

You will drive sales, nurture relationships, and deliver personalised after-sales follow-up to build loyal customers. Experience in luxury fashion is a real plus, with a dynamic, customer-focused environment.