Luxury All-Day Dining Host — Forbes Five-Star Service

Fairmont; Greater London; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Pension

Life assurance

Wellbeing cashback

Friends & family rates

Job summary

The Savoy Hotel London is seeking an All-Day Dining Host for the Gallery to deliver warm, personalised service across our Food & Beverage outlets. You will welcome guests, guide selections with confidence, and ensure a seamless journey from arrival to departure.

With 1-2 years in luxury hospitality, you’ll bring 5-star standards, empathy and the ability to upsell thoughtfully. Expect rotating shifts, excellent English, and a chance to shine in a prestigious environment.

Qualifications

• 1-2 years serving or hosting experience in a luxury hospitality environment
• Passion for and understanding of 5-star hospitality and what it takes to deliver it
• Empathetic with a talent for building rapport and reading each guest’s desired level of interaction
• Quick thinking, resourceful and able to solve problems ’in the moment’
• Ability to always remain calm and courteous
• Ability to work well under pressure in a fast paced and changing environment
• Able to work collaboratively as part of a team
• Willing to work in rotating shifts including weekends and public holidays
• Excellent knowledge of spoken and written English
• Basic knowledge of a POS System
• Basic knowledge of Seven Rooms and OpenTable
• Industry related certifications (i.e. WSET)
• Basic knowledge of a PMS system (Opera)
• Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Responsibilities

• Delivering warm, polished and highly personalised service, combining the precision expected of a Forbes Five-Star hotel with the distinctive personality and genuine hospitality for which The Savoy is renowned
• Welcoming and engaging with guests confidently, building natural rapport and ensuring every interaction feels personal rather than transactional
• Guiding guests through our Food & Beverage offering with enthusiasm and expertise, understanding their preferences and making considered recommendations that enhance their experience
• Taking reservations accurately and thoughtfully, capturing relevant guest preferences and details to support a seamless and personalised experience from arrival to departure
• Identifying natural opportunities to enhance the guest experience and drive revenue through intelligent recommendations, thoughtful upselling and a strong understanding of our wider hotel offering
• Sharing your knowledge of our menus, beverages, seasonal experiences, promotions and The Savoy’s rich heritage and stories, confidently adapting your approach to each guest
• Working collaboratively across Food & Beverage and the wider hotel, communicating guest preferences and relevant information to ensure a seamless experience across every touchpoint
• Taking ownership of guest requests and concerns with professionalism, discretion and urgency, seeking support when appropriate and ensuring matters are followed through to resolution
• Upholding the highest standards of cleanliness, presentation, food safety and health & safety, ensuring every element of the guest environment reflects our Five-Star standards
• Ensuring menus, collateral and all guest-facing materials are immaculately presented, accurate and readily available, while completing required administrative duties with care and attention to detail
• Contributing positively to a culture of excellence, collaboration and continuous improvement, supporting your colleagues and taking pride in delivering extraordinary experiences as one team.

Skills

5-star service

Empathy

Problem solving

English proficiency

Teamwork

Education

WSET certification

Tools

POS System

Seven Rooms

OpenTable

Opera PMS

Job description

The Savoy Hotel London is seeking an All-Day Dining Host for the Gallery to deliver warm, personalised service across our Food & Beverage outlets. You will welcome guests, guide selections with confidence, and ensure a seamless journey from arrival to departure.

With 1-2 years in luxury hospitality, you’ll bring 5-star standards, empathy and the ability to upsell thoughtfully. Expect rotating shifts, excellent English, and a chance to shine in a prestigious environment.