Lux Nightclub Cocktail Server

Koko Camden; Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

The House of KOKO in London is seeking a vibrant Club Waiter to deliver exceptional service in a dynamic, late-night environment, from member activations to live music events.

As part of a lively lounge-to-club setting, you will connect with members, coordinate with the bar team, maintain high energy, and help drive guest satisfaction and commercial success while upholding health and safety standards.

Qualifications

• A minimum of 2+ years’ experience in a service role within a dynamic, late-night hospitality setting.
• Charismatic and engaging, with the ability to connect effortlessly with guests and create a memorable atmosphere.
• Strong understanding of service excellence and the importance of enhancing the guest experience in a fast-paced environment.
• Excellent communication and interpersonal skills, able to collaborate effectively with colleagues across various teams.
• A proactive and energetic approach to service, thriving in an environment where excitement and engagement are key.
• Detail-oriented, ensuring all aspects of service are executed to the highest standard.
• Availability to work flexible hours, including evenings, weekends, and high-profile events.

Responsibilities

• Provide exceptional and engaging service, ensuring a lively atmosphere that resonates with the club's energy.
• Foster genuine connections with members and guests, creating personalized experiences that enhance their time at the venue.
• Anticipate guest needs and be proactive in delivering tailored service, ensuring a seamless experience throughout their visit.
• Collaborate closely with the bar team to ensure timely drink delivery and maintain high service standards during busy late-night hours.
• Ensure all service areas are well-prepared and stocked, maintaining high operational standards for a smooth service flow.
• Monitor floor activity and guest interactions, stepping in proactively to maintain high energy and resolve any challenges.
• Uphold rigorous health, safety, and hygiene standards, ensuring a safe and compliant environment for all guests and staff.
• Keep the workspace organised and presentable, ensuring all service items are readily available and in good condition.
• Work closely with fellow waitstaff, bartenders, and management to foster a cohesive and energetic team dynamic.
• Lead by example, demonstrating a strong work ethic and a positive attitude during peak service times.
• Mentor and support junior staff, sharing knowledge and encouraging a culture of accountability and excellence.
• Engage with team members to create a collaborative environment that promotes creativity and a shared commitment to outstanding service.
• Identify opportunities to enhance the guest experience, encouraging engagement through creative promotions and events.
• Collaborate with management to implement strategies that improve service flow, guest satisfaction, and overall commercial performance.
• Contribute to membership engagement activations, ensuring that each initiative resonates with our guests and enhances their club experience.

Job description

The House of KOKO in London is seeking a vibrant Club Waiter to deliver exceptional service in a dynamic, late-night environment, from member activations to live music events.

As part of a lively lounge-to-club setting, you will connect with members, coordinate with the bar team, maintain high energy, and help drive guest satisfaction and commercial success while upholding health and safety standards.