Lung Cancer Screening Patient Contact Team Leader

University Hospitals Coventry and Warwickshire; Rugby; On-site; GBP 35,000 - 45,000; Full time

Job summary

Join a leading healthcare provider as the Lung Cancer Screening Patient Contact Team Leader, overseeing crucial telephone screening services to improve patient outcomes. With an emphasis on patient care and collaboration with diverse teams, this role plays a vital part in the national lung cancer screening initiative.

Benefits

Learning and Development Opportunities

Access to Modern Facilities

Qualifications

• Experience in healthcare or patient contact roles.
• Strong leadership and training skills.
• Familiarity with lung cancer screening protocols is a plus.

Responsibilities

• Oversee the Patient Contact Assessors and telephone screening service.
• Book appointments for low-dose CT scans and manage patient communications.
• Provide leadership and operational support to the PCA team.

Skills

Patient Communication

Organisational Skills

Empathy

Education

Relevant Health Qualification

Job description

Join to apply for the Lung Cancer Screening Patient Contact Team Leader role at University Hospitals Coventry and Warwickshire (UHCW) NHS Trust

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Join to apply for the Lung Cancer Screening Patient Contact Team Leader role at University Hospitals Coventry and Warwickshire (UHCW) NHS Trust

The Lung Cancer Screening Programme aims to facilitate early detection of lung cancer, ultimately improving patient outcomes and saving lives. Following a review by the National Screening Committee, the programme is set for national implementation from 2028/29.

This programme is available to individuals aged 55–74 with a history of smoking who are registered with participating GP practices. Through telephone screening, patients are assessed for lung cancer risk using an accredited risk assessment tool. Advanced systems help identify high-risk individuals, and where necessary, they are scheduled for low-dose CT scans, enabling early detection and improved treatment.

The Lung Cancer Screening Patient Contact Team Leader will be responsible for overseeing the Patient Contact Assessors (PCAs), ensuring the effective and efficient delivery of the telephone screening service. The post holder will work closely with the Lung Cancer Screening Team, other NHS trusts, and internal departments to maintain high-quality service standards. Reporting to the Performance and Pathway Manager, the Team Leader will provide leadership, operational support, and training to the PCA team.

The role may require travel to CT scanner sites and other hospital locations to deliver equipment or support service needs. The post holder should have access to a vehicle for work purposes. Please note that this is a site based role.

Please be advised that sponsorship is not eligible for this post.

• Conduct proactive telephone screening to assess lung cancer risk, following national protocols.
• Book appointments for eligible patients at local mobile scanning clinics.
• Provide compassionate and professional communication, addressing patient concerns and offering support.
• Assist patients with booking appointments for Low Dose CT scans at local mobile clinics, managing appointments with attention to detail and strong organisational skills.
• Collaborate with Lung Cancer Screening Specialist Nurses, ensuring patients are well-prepared for their appointments, and escalating high-risk cases during consultations.
• Offer reassurance and support to patients, especially in complex situations, using empathetic communication techniques.
• Respond to telephone queries and monitor the Lung Cancer Screening generic email inbox.
• Maintain strict patient confidentiality and compliance with data protection regulations.
• Escalate clinical concerns to specialist nurses or other healthcare professionals for further assessment.
• Support patients from diverse backgrounds, utilising interpreter services where required
  
  

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

For further details / informal visits contact: Name: Melissa Carter Job title: Performance and Pathway Manager Email address: [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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