Lung Cancer Screening Patient Contact Team Leader

NHS; Rugby; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join NHS as the Lung Cancer Screening Patient Contact Team Leader, overseeing a dedicated team while ensuring effective screening services. Be part of a vital program aimed at early lung cancer detection, supporting patients and collaborating with healthcare professionals to improve outcomes. If you're passionate about patient care and bring leadership experience, this role offers a rewarding opportunity to positively impact lives.

Qualifications

• Proven leadership and management skills in a healthcare setting.
• Experience with patient communication and support.
• Ability to manage and train teams effectively.

Responsibilities

• Lead and support Patient Contact Assessors in screening services.
• Conduct proactive telephone screenings for lung cancer risk.
• Collaborate with multidisciplinary teams to ensure high-quality services.

Skills

Communication

Organizational skills

Empathy

Teamwork

Job description

Go back University Hospitals Coventry and Warwickshire NHS Trust

Lung Cancer Screening Patient Contact Team Leader

The closing date is 03 July 2025

The Lung Cancer Screening Programme aims to facilitate early detection of lung cancer, ultimately improving patient outcomes and saving lives. Following a review by the National Screening Committee, the programme is set for national implementation from 2028/29.

This programme is available to individuals aged 55-74 with a history of smoking who are registered with participating GP practices. Through telephone screening, patients are assessed for lung cancer risk using an accredited risk assessment tool. Advanced systems help identify high-risk individuals, and where necessary, they are scheduled for low-dose CT scans, enabling early detection and improved treatment.

The Lung Cancer Screening Patient Contact Team Leader will be responsible for overseeing the Patient Contact Assessors (PCAs), ensuring the effective and efficient delivery of the telephone screening service. The post holder will work closely with the Lung Cancer Screening Team, other NHS trusts, and internal departments to maintain high-quality service standards. Reporting to the Performance and Pathway Manager, the Team Leader will provide leadership, operational support, and training to the PCA team.

The role may require travel to CT scanner sites and other hospital locations to deliver equipment or support service needs. The post holder should have access to a vehicle for work purposes. Please note that this is a site based role.

Please be advised that sponsorship is not eligible for this post.

Main duties of the job

• Conduct proactive telephone screening to assess lung cancer risk, following national protocols.
• Book appointments for eligible patients at local mobile scanning clinics.
• Provide compassionate and professional communication, addressing patient concerns and offering support.
• Assist patients with booking appointments for Low Dose CT scans at local mobile clinics, managing appointments with attention to detail and strong organisational skills.
• Collaborate with Lung Cancer Screening Specialist Nurses, ensuring patients are well-prepared for their appointments, and escalating high-risk cases during consultations.
• Offer reassurance and support to patients, especially in complex situations, using empathetic communication techniques.
• Respond to telephone queries and monitor the Lung Cancer Screening generic email inbox.
• Maintain strict patient confidentiality and compliance with data protection regulations.
• Escalate clinical concerns to specialist nurses or other healthcare professionals for further assessment.
• Support patients from diverse backgrounds, utilising interpreter services where required

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

• Accurately add encounters and referrals for patients requiring secondary care.
• Communicate effectively with patients who may have difficulty expressing themselves, using de-escalation techniques when necessary.
• Provide VBT (Very Brief Advice) to current smokers, offering encouragement and support to quit smoking.
• Work collaboratively with multidisciplinary teams, sharing knowledge while respecting role boundaries.
• Line manage and support Patient Contact Assessors (PCAs) to ensure the team meets performance targets.
• Act as the first point of escalation for complex patient queries and team concerns.
• Assist in recruitment, training, and onboarding of new PCAs, ensuring they are well-equipped for their roles.
• Support the Performance and Pathway Manager and the Failsafe and Administration Manager in performance reviews, one-to-one meetings, and staff development.
• Monitor sickness absence and performance within the team, conducting return-to-work interviews and escalating concerns as required.
• Oversee team rotas and workload, adjusting as needed to maintain service delivery.
• Schedule and facilitate monthly team meetings, preparing agendas, ensuring productive discussions, following up on action items, and promoting effective communication and collaboration within the team.
• Approve and monitor annual leave requests, ensuring adequate team coverage, and maintaining effective scheduling to meet service needs.

Secondment will be considered for internal candidates If you are successful after interview, you must obtain approval from your current line manager to accept the offer.

For further details of the role please see the attached job description.

Person Specification

Qualifications

• See supporting documents

Experience

• See supporting documents
• See supporting documents

Skills

• See supporting documents

Commitment to Trust Values and Behaviours

• See supporting documents

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Coventry and Warwickshire NHS Trust

£26,530 to £29,114 a yearpro rata per annum