Luggage Porter / Zero Hours

Imperial London Hotels Limited; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a family-run hotel in the heart of Bloomsbury as a Day Porter. You will ensure exceptional guest experiences, assisting with luggage and providing information about the hotel and local area. The role offers career growth opportunities within a supportive team, enhancing your skills in hospitality.

Benefits

Free meals on duty

Employee recognition

50% discount for friends and family

Annual holiday entitlement

Social events

Interest-free travel loans

Shopping discounts

Employee Assistance Programme

Qualifications

• 1 year of experience in a similar role in the hotel industry.
• Positive and caring personality.
• Flexibility for varied shifts.

Responsibilities

• Organising luggage efficiently and assisting guests.
• Delivering exceptional service and answering inquiries.
• Upholding health and safety protocols.

Skills

Customer service

Problem-solving

Team-oriented

Physical stamina

English proficiency

Tools

OPERA (PMS System)

Job description

Do you love meeting new people and sparking conversations?

Are you a friendly and organised team player with a knack for making others feel at ease?

Do you want to work in a unique, family-run hotel?

If so, we’dloveto hear from you!

We’re looking for a warm and welcoming Day Porter to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include organising luggage efficiently, assisting guests by opening doors and handling belongings. Delivering exceptional guest service such as answering inquiries about the hotel, local area and booking taxis. In this role, you will adhere to front-office processes and procedures while maintaining high service standards. Upholding health and safety protocols such as emergency and evacuation procedures, reporting incidents, conducting floor walks and understanding the fire panel.

Why Join Us?

This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Front of House Coordinator, Reception Supervisor, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.

No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.

Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, London. The Tavistock Hotel has 395 rooms and is a homely place to be, offering an on-site Indian restaurant bar and laid-back lounge bar.

What we’re looking for:

• 1 Year of Experience as a Front Office Concierge or Luggage Porter in the hotel industry
• A natural flair for customer service
• Positive and caring personality
• Problem-solving abilities
• Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
• Physical ability to perform repetitive tasks such as frequent lifting and carrying up to 30lbs, bending and standing throughout your shifts
• Professional proficiency in English
• Team-oriented attitude
• Happy to work in a fast-paced environment

Desirable (not essential but a plus!):

• Proficiency in multiple languages
• Proficiency in OPERA (PMS System)

What you will get in return

• Annual holiday entitlement is calculated pro-rata as per hours worked
• Free meals on duty
• Uniform & dry-cleaning
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Early Pay - Instantly access a portion of the pay you’ve already earned
• Employee Assistance Programme- Supported by Hospitality Action

You can explore additional benefitshere :

About Us:

With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.

We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.

Are you ready to take your culinary skills to the next level and contribute to our new generation of hoteliers? Please reach out to us today!