Luggage Porter/Door Person

InterContinental Hotels Group; City of Edinburgh; On-site; GBP 22,000 - 27,000; Full time

Job summary

A luxury hotel in Edinburgh is seeking a full-time Luggage Porter/Door Person to enhance guest experiences with heartfelt connections. The ideal candidate will have experience in guest services and a warm personality. This role offers competitive pay, training opportunities, and various employee perks.

Benefits

£12.60 per hour

Paid overtime

Subsidised travel support

Employee discounts

Complimentary stay upon probation

Generous maternity/paternity pay

Qualifications

• Experience in a 4/5* hotel as a Luggage Porter, Door Person, Receptionist, Concierge or Guest Services Agent.
• Organised approach and ability to multitask.
• Warm, authentic personality with a commitment to service.

Responsibilities

• Provide guests with assistance in entering the hotel and greeting them.
• Support Concierge in moving luggage and coordinating with the Front Office team.
• Create personalised experiences for guests.

Job description

Overview

We are looking for an authentic and driven Luggage Porter/Door Person (Full-Time) to join us at Kimpton Charlotte Square Hotel and embrace your unique, best self to provide our guests with heartfelt human connections!

You can join us either Full-Time(40 hours per week) or Part-Time(20-hours per week) and is essential for this role to have a Driving License!

Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa – we cover it all!

Responsibilities

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!
• Provide guests with assistance in entering our Hotel, greeting them as they come and welcoming them with a friendly approach!
• Support Concierge in moving luggage to rooms, communicating with the wider Front Office team in order to coordinate your approach.

Qualifications

• Experience working as a Luggage Porter, Door Person, Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial
• An organised approach, ability to handle large amounts of information at once and deal with various requests simultaneously
• Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
• A warm and authentic personality, with a can-do attitude and commitment to service.
• Overall, you will be willing to work within our team to embrace our service and delight our guests!

Benefits

• Financial security - £12.60 per hour (£26,208.00 per annnum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
• Hotel specific benefits– complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property.

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today! Check out our Instagram page @kimptoncharlottesquare to see more.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.