Luggage Porter (Day) - Front Office - Jumeirah Carlton tower

Jumeirah Carlton Tower; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Jumeirah Carlton Tower is seeking a Day Luggage Porter to join their team in London. The role involves managing luggage, providing excellent customer service, and ensuring hotel security. Ideal candidates will have experience in hospitality and strong attention to detail, along with a valid UK driving license.

Benefits

Additional holiday for significant birthdays

Life insurance

F&B and Spa treatment discounts

Meals on duty

Wellness benefits

Ongoing training and development

Qualifications

• At least 1 year of experience in a similar role within the hospitality industry.
• Strong customer service skills.
• Valid UK driving license.

Responsibilities

• Tidying the luggage area and managing the telephone switchboard.
• Handling requests at the Concierge desk and assisting in hotel security.
• Parking cars safely and preparing proper handovers.

Skills

Customer service

Attention to detail

Multitasking

Job description

About Jumeirah and the hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, focus on exceeding expectations through signature dining experiences and artful surroundings, creating memorable guest experiences.

Today, Jumeirah operates a world-class portfolio of 28 properties across the Middle East, Europe, and Asia, employing over 9,000 colleagues from more than 120 nationalities. As we expand our global presence and scale our operations, we remain committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is dedicated to embedding equality, diversity, and inclusion in all its practices, fostering a culture that celebrates diversity.

Located in the heart of Knightsbridge, one of London’s most exclusive neighborhoods, Jumeirah Carlton Tower is the epitome of heritage and contemporary luxury. It features 186 beautifully appointed guest rooms, including 87 with balconies offering stunning views of London. The hotel also boasts the city’s largest naturally lit rooftop swimming pool at The Peak health club and spa, and access to the private Cadogan Gardens.

About the Job:

We are seeking a Day Luggage Porter to join our team at Jumeirah Carlton Tower. The main duties include:

1. Tidying the luggage area and Concierge desk as required.
2. Managing the telephone switchboard when needed.
3. Handling requests at the Concierge desk professionally and courteously.
4. Assisting in hotel security by reporting suspicious persons or activities.
5. Preparing proper handovers for the morning shift.
6. Delivering extra beds, turndown beds, and cleaning rooms as instructed by your line manager.
7. Parking cars safely and issuing correct dockets with all details filled in.
8. Preparing Banqueting Boards and assisting in directing guests to functions.
9. Being aware of your work schedule and providing adequate notice if unable to adhere to it.
10. Reporting incidents, complaints, suspicious persons, or hazards immediately.

About you:

The ideal candidate will have:

• A valid UK driving license.
• At least 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Strong customer service skills with the ability to provide personalized, professional service to discerning guests.
• Knowledge of luggage handling procedures and proper lifting techniques.
• The ability to work independently, multitask, and maintain attention to detail in a fast-paced environment.
• Flexibility to work on a rota basis.

About the Benefits:

We offer competitive salaries, excellent service charges, and a range of benefits including:

• Additional holiday for significant birthdays (e.g., 21, 30, 40).
• Life insurance.
• Access to the Jumeirah perks website with discounts.
• F&B and Spa treatment discounts.
• Lieu day for Bank Holidays.
• Uniform or business attire dry cleaning.
• Meals on duty.
• Employee assistance programs.
• Wellness benefits such as chiropody, flu jabs, and more.
• After-hours taxi service.
• Social events and recognition programs.
• Ongoing training and development.
• Gifts for weddings and babies.
• Cycle scheme and internal transfer opportunities.
• Eye tests and discounts for VDU users.
• Dental cashback plan.

Additional service benefits are available based on length of service, including sick pay, travel loans, hotel discounts, pension plans, and income protection schemes.

If this sounds like the perfect role for you, apply now!