Luggage Porter

Hyatt Corporation; London; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join Hyatt Corporation as a Luggage Porter at the luxurious Park Hyatt London River Thames. You will create memorable experiences for guests by providing exceptional service, from warmly welcoming guests to managing their luggage. This role offers opportunities for personal growth, a chance to be part of a renowned hospitality brand, and a commitment to diversity and inclusion.

Benefits

12 complimentary nights a year across Hyatt Hotels

Discounted hotel stays for family and friends

Complimentary laundering of business attire

Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

• Experience in a similar luxury hospitality role preferred.
• Excellent customer service skills required.

Responsibilities

• Warmly welcome guests upon arrival and transport their luggage.
• Escort guests to their rooms and explain features and amenities.
• Safely store and retrieve luggage as needed.

Skills

Customer Service

Attention to Detail

Multitasking

Job description

Luggage Porter

Park Hyatt Park Hyatt London River Thames GB - ENG - LondonAdministrativeAdministrativeFull-timeReq ID: LON006590Local

Summary

About Park Hyatt London River Thames

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite.With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.

Duties and responsibilities related to theLuggage Porter

Warmly welcome guests upon arrival, offering a friendly and hospitable greeting.

Transport guests' luggage from the point of arrival (e.g., car, taxi) to the front desk, and subsequently to their rooms. Assist with luggage during check-out and departure as well.

Escort guests to their rooms, explaining the room features and hotel amenities as necessary.

Safely store and retrieve luggage as needed, ensuring proper tagging and documentation for easy identification.

Communicate effectively with front desk staff to ensure a smooth check-in and check-out process for guests.

About you

Previous experience in a similar role within the luxury segment is preferred.Excellent customer service skills, attentiveness, and the ability to handle a variety of tasks efficiently and professionally.

Benefits of the Luggage Porter role include

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

Business attire laundered complimentary

Headspace membership and access to our Employee Assistance Programme

50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps: Apply today for thisLuggage Porterrole and start your journey with Hyatt Hotels!