Luggage Porter

The Soho Hotel; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel collection in London seeks a Luggage Porter for The Soho Hotel. Responsibilities include welcoming guests, assisting with luggage, and supporting daily operations to ensure memorable experiences. The ideal candidate will have a customer-focused attitude, excellent attention to detail, and strong communication skills, thriving in a dynamic team environment. Competitive pay and various perks are offered.

Benefits

Competitive hourly rate of £13.5 - £15

Access to Wagestream financial wellbeing app

Health cash plan

Discounts on cinema tickets, gym, and restaurants

Complimentary meals on shift

Flexible scheduling

Dry cleaning service for work attire

Enhanced holiday allowance

Ongoing training and development

Regular team events and fitness sessions

Qualifications

• Willingness to work as part of a dynamic team.
• Passion for delivering outstanding service.
• Ability to build rapport with guests.

Responsibilities

• Welcome guests warmly and assist with luggage.
• Deliver exceptional service and act as hotel ambassador.
• Support concierge team with daily operations.
• Address guest inquiries and resolve issues promptly.

Skills

Customer-focused attitude

Excellent attention to detail

Strong organisational skills

Confident communication

Positive attitude in fast-paced environment

Job description

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Are you ready to embark on a rewarding journey with Firmdale Hotels? We
are a collection of award-winning, luxury hotels located in London and New
York, renowned for our unique interiors and exceptional service. We have an
exciting opportunity for a Luggage Porter to join our highly successful team
here at The Soho Hotel, one of our flagship properties in the heart of London.

As a Luggage Porter, you will play a crucial role in our front office
team, ensuring that every guest experience is memorable from the moment they
arrive. Your primary responsibility will be to assist the concierge desk with
the smooth running of daily operations. This includes managing luggage,
providing information, and fulfilling guest requests efficiently.

Responsibilities:

• Welcome guests with warmth and impeccable presentation, offering
  assistance with their luggage upon arrival and departure.
• Deliver exceptional and inspirational service, acting as an ambassador
  for the hotel.
• Assist with the organisation and storage of luggage, ensuring it is
  handled with care.
• Provide accurate and helpful information about hotel facilities and
  local attractions.
• Support the concierge team with various tasks to ensure smooth daily
  operations.
• Address guest inquiries and resolve any issues promptly and
  professionally.

What you Need:

• A keen willingness to work as part of a dynamic and dedicated team.
• A customer-focused attitude with a passion for delivering outstanding
  service.
• Excellent attention to detail and strong organisational skills.
• A confident and engaging communicator who can build rapport with guests.
• Enthusiasm and a positive attitude in a fast-paced environment.

What
We Offer:

• Competitive hourly rate of £13.5 - £15 inclusive of service charge.
• Access to Wagestream our
  financial wellbeing app. Stream your accrued earnings before pay day,
  benefit from everyday savings and real time financial coaching.
• Health cash
  plan(including contributions towards dental, optical, alternative
  and complementary therapies)
• Discounted cinema tickets,
  gym membership, travel, retailers and restaurants
• Complimentary meals on shift
  
• Referral bonus scheme for
  recommending top talent
• Flexible scheduling without
  split shifts
• Dry cleaning service for
  work attire and discounted personal dry cleaning
• Enhanced holiday allowance
  based on length of service
• Season ticket loan for
  convenient commuting
• Ongoing training,
  professional development, and fully funded English lessons
• Regular social events, team
  activities, and fitness sessions
• Benefits like cycle to work
  scheme and annual long service awards
• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.

We are delighted to have been recognised by the
hospitalityand travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:

• Proud winners of
  The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for
  outstanding contribution to International Trade
• Manager of the Year – Helle Jensen –
  Cateys 2024
• Food & Beverage Manager of the
  Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie
  Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –
  One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for
  Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award
  2025
• Charlotte Street Hotel, The Soho Hotel,
  Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for
  Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
  Breakfast Award
• Dorset Square Hotel – One AA Rosette for
  Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &
  Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren
  Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in
  London, The Times, 2024.

You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/

Join us at The
Soho Hotel and be part of a team that values excellence, creativity, and a
genuine passion for hospitality. Apply now to start your journey with Firmdale
Hotels!

Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.

In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.