Luggage Porter

Splendid Hospitality Group; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team at a renowned hotel in London as a Porter! This role is vital in creating memorable experiences for guests, ensuring they feel welcomed and well-cared for. You'll be the first and last point of contact, providing excellent customer service and assisting with various tasks, from luggage handling to offering local insights. This position offers a friendly working environment and opportunities for personal development, making it perfect for those who enjoy interacting with people from diverse backgrounds. If you're passionate about hospitality and eager to contribute to unforgettable guest experiences, this is the role for you!

Benefits

28 holiday days

Workplace pension scheme

Discounted hotel stays

Food & beverage discounts

GO Hilton travel programme

High street and lifestyle savings

Uniform

24/7 Employee Assistance Programme

Qualifications

• Guest-focused with excellent customer service skills.
• Ability to assist with luggage and provide directions.

Responsibilities

• Ensure guests have everything they need for their journey.
• Manage valet parking and assist with luggage.

Skills

Customer Service

Communication Skills

Problem-Solving

Job description

Contract: Full Time
Salary: 12.40 per hour

Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design.

Set in the heart of Bankside, just steps from some of London's most famous landmarks such as Tate Modern, Borough Market and The Shard, Hilton London Bankside is home to 292 stunning guest rooms including 25 bespoke suites which offer breathtaking views of the city skyline. The hotel also includes one beautiful penthouse apartment which boasts its own private roof terrace, a 100m2 entertainment area and views across the London skyline. In addition, the hotel brings a new neighbourhood eatery, OXBO Bankside to the area, alongside The Distillery, a cool and casual bar.

The hotel also features Bankside's largest and most exquisite Ballroom accommodating up to 700 guests theatre style or 500 in a banquet setting. With a private entrance, a 6-metre high ceiling, dramatic chandeliers, a balcony and sweeping marble staircase leading to the Bankside Ballroom, this is a spectacular venue for any grand celebration, fashion show, awards ceremony or corporate event.

Job Description

The Porter role is a key member of the hotel team, often as the first and last point of contact for all our hotel guests. You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly and effective approach.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together. For those keen to develop, you’ll have the opportunity to explore the business with various career options. In addition, on offer:

1. 28 holiday days (pro rata for part time)
2. Automatic Enrolment into a workplace pension scheme
3. Heavily discounted hotel stays and food & beverage discounts
4. Use of Hilton team member rates, with the GO Hilton travel programme
5. Amazing high street and lifestyle savings for you and your family
6. Uniform
7. 24/7 Employee Assistance Programme for you and your family

Role in our Family

As Porter, key to your role:

1. Ensure every guest leaving the hotel has all they need for their onward journey including assisting with taxis, providing directions and assisting with luggage.
2. Managing the valet parking and taking care of guest’s cars when needed.
3. Assisting guests on arrival with their luggage and escorting them to the reception desk.
4. Have a thorough understanding of all facilities and services provided within the hotel and identify opportunities for upselling and promoting when appropriate.
5. Answer guest queries relating to the local area, travel arrangements and other facilities within and outside the hotel.
6. Build a network of contacts within the London area to drive cross referrals and excellent recommendations.
7. Assist with other departments where necessary.

What Happens Next

Does the Porter role suit your skillset? Apply now; this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell you more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.