Luggage Porter

Melia White House; London; On-site; GBP 26,000; Full time

Job summary

Meliá White House, a leading hotel in London, seeks a dedicated individual for a role focused on Health and Safety, customer service, and operational excellence. The position offers a competitive salary package along with valuable perks, ensuring a supportive and enriching work environment for all team members.

Benefits

Hotel discounts

Health cash back plan

Meals on duty

Pension scheme

Loyalty rewards

Referral bonuses

28 days holiday

Discounted dental and health cover

Career growth opportunities

High street discounts

Qualifications

• Driving license required.
• Ability to stand for long periods.
• Knowledge of London.

Responsibilities

• Ensure Health and Safety standards are maintained.
• Greet guests and manage luggage.
• Handle customer complaints professionally.

Skills

Health and Safety Awareness

Customer Service

Communication

Job description

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Joining
Meliá is to embark on a journey without borders because the possibilities of
growing and training here are endless. It is knowing that the world is yours
and that you can work in many countries. And all with the feeling that you are
part of a big family.

Meliá White House is a modern and elegantly
newly refurbished hotel exceptionally located next to Regent’s Park, within a
short walk from the world-renowned shopping streets of Oxford Circus &
Regents Street. Warren Street, Great Portland Street and Regent’s Park
underground stations are all within a 5-minute walk.

** Salary package: £25,958 // Hotel discounts // Health cash back plan // Meals on duty // Pension
scheme // Loyalty rewards and referral bonuses // many more**

Responsibilities
will include, but are not limited to:

• Take responsibility for
  all aspects of Health and Safety within the department on a day-to-day
  basis. To set consistent high standards of Health and Safety in all
  working practices.
• Take part in department’s
  Fire Training and Practices and to ensure safe working practices within
  the department.
• Ensure that you are fully
  conversant in all the Hotel’s Disciplinary and Grievance Policies and
  Procedures, and the Code of Conduct.
• Provide excellent sense
  of welcome and ensure all guests are greeted using correct phraseology and
  assistance by opening and closing hotel’s entrances.
• Carry arriving and
  departing guests’ luggage ensuring the safety and security of such luggage
  whilst in the hotel’s possession.
• Display excellence in all
  communications methods, both formal and informal, written and verbal, at
  all times.
• Handle guest and customer
  complaints with precision, speed and in a professional manner and to the
  hotel’s procedure.
• Be responsible for
  planning, organising and monitoring the day-to-day operation of the
  department, while ensuring the department's overall objectives relate to the
  Hotel’s strategies.

What we are
looking for:

• Driving license
• Being able to stand for
  long periods of time
• Knowledge of London

The successful
candidate must already have eligibility to work in the UK.

Because belonging to the great Meliá family is being
VIP

·
Holidays: 28 days’
holiday including 8 public holidays

·
Contributory pension scheme

·
Refer a friend bonus: £500
(subject to successfully completed 6 months’ probation)

·
Discounted dental and health
cover with HSF

·
Travel & Food discounts: excellent
employee special rates in Melia Hotels worldwide for our team members, their
friends & families while travelling and staying in our hotels including
F&B discount (subject to individual outlets)

·
Personal Development: programs
designed to support your career right from the start, with unlimited access to
online learning platform

·
Career growth: fantastic
opportunity to progress and access to a network of over 350 hotels across the
world (subject to local right to work rules)

·
High street discounts: with
Perks at Work

Great
professionals who make everyday life easier and exceptional. From the junior to
the most senior, all of them have unique and important qualities that make
working at Meliá an opportunity for constant growth and a passport to create
your future wherever you want.

Our warmth,
proximity and passion for what we do make working at Meliá an unforgettable
experience, full of emotional moments and always with the feeling that you
belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal
opportunities between women and men in the workplace, with the commitment of management
and the principles contained in Human Resources policies. We also prioritize
disseminating throughout the entire staff a corporate culture committed to
effective equality, and raising awareness about the need to act jointly and
globally.

We promote our commitment to equality
and diversity , avoiding
any kind of discrimination, especially related to reasons of disability, race,
religion, gender, or age. We believe that diversity and inclusion among our employees are
essential for our success as a global company .

Additionally, we support the sustainable growth of our
industry through a
socially responsible team . In this
sense, our motto is " Towards
a sustainable future, from a responsible present ". Thanks to all our collaborators, we make it
possible.

If you
want to be “Very Inspiring People” , follow
us on: