Luggage Porter

Charlotte Street Hotel; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in central London is seeking a Luggage Porter to provide exceptional service. In this role, you'll assist guests with luggage, collaborate with the concierge, and uphold high standards of cleanliness. Ideal candidates are passionate about hospitality, have strong interpersonal skills, and a UK driver's license. Flexible scheduling offered, competitive hourly pay between £13.50 - £15.00, and multiple benefits, including health plans and discounts.

Benefits

Financial wellbeing app access

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Referral bonus scheme

Enhanced holiday allowance

Ongoing training and development

Qualifications

• A genuine passion for hospitality and dedication to exceptional service.
• Strong interpersonal skills and ability to engage with guests.
• Impeccable presentation and a warm, welcoming demeanour.
• Ability to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Assist guests with luggage handling, ensuring prompt service.
• Collaborate with the concierge desk to fulfill guest requests.
• Maintain a welcoming and professional demeanour.
• Ensure cleanliness in all guest areas.
• Work collaboratively with colleagues for a cohesive guest experience.

Skills

Interpersonal skills

Attention to detail

Problem-solving

Education

UK driver's license

Job description

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Are you ready to embark on an exciting
journey with us at Charlotte Street Hotel? We're on the lookout for a dynamic
and personable Luggage Porter
to become an integral part of our esteemed team.

At Firmdale Hotels, we pride ourselves on
delivering unparalleled experiences to our guests. With a reputation for
excellence in hospitality, we create vibrant and unique environments that leave
a lasting impression. Joining us means becoming part of a close-knit community
dedicated to providing exceptional service and fostering a welcoming
atmosphere.

As a Luggage
Porter at Charlotte Street Hotel, you'll play a vital role in
ensuring the seamless operation of our concierge desk and the overall guest
experience. Working alongside our front office team, you'll embody the values
of impeccable service, attention to detail, and genuine warmth.

Responsibilities:

• Assist guests with luggage handling, ensuring
  prompt and efficient service.
• Collaborate closely with the concierge desk to
  fulfil guest requests and inquiries.
• Maintain a welcoming and professional demeanour,
  providing assistance and guidance to guests as needed.
• Uphold the highest standards of presentation
  and cleanliness in all guest areas.
• Work collaboratively with colleagues to ensure
  a smooth and cohesive guest experience.
• Demonstrate a proactive approach to
  problem-solving and guest satisfaction.
• Embrace our culture of continuous improvement,
  contributing ideas and initiatives to enhance the guest experience.

What you Need:

• A UK drivers license
• A genuine passion for hospitality and a
  dedication to delivering exceptional service.
• Strong interpersonal skills and the ability to
  engage with guests in a friendly and professional manner.
• Impeccable presentation and a warm, welcoming
  demeanour.
• A keen eye for detail and a proactive approach
  to guest satisfaction.
• The ability to thrive in a fast-paced,
  team-oriented environment.
• Flexibility to work various shifts, including
  evenings and weekends.
• Previous experience in a similar role is
  advantageous but not essential.

What
We Offer:

• Hourly rate of £13.50 - £15.00 per hour inclusive of service charge.
• Access to Wagestream our
  financial wellbeing app. Stream your accrued earnings before pay day,
  benefit from everyday savings and real time financial coaching.
• Health cash
  plan(including contributions towards dental, optical, alternative
  and complementary therapies)
• Discounted cinema tickets,
  gym membership, travel, retailers and restaurants
• Complimentary meals on shift
  
• Referral bonus scheme for
  recommending top talent
• Flexible scheduling without
  split shifts
• Dry cleaning service for
  work attire and discounted personal dry cleaning
• Enhanced holiday allowance
  based on length of service
• Season ticket loan for
  convenient commuting
• Ongoing training,
  professional development, and fully funded English lessons
• Regular social events, team
  activities, and fitness sessions
• Benefits like cycle to work
  scheme and annual long service awards
• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.

We are delighted to have been recognised by the
hospitalityand travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:

• Proud winners of
  The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for
  outstanding contribution to International Trade
• Manager of the Year – Helle Jensen –
  Cateys 2024
• Food & Beverage Manager of the
  Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie
  Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –
  One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for
  Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award
  2025
• Charlotte Street Hotel, The Soho Hotel,
  Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for
  Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
  Breakfast Award
• Dorset Square Hotel – One AA Rosette for
  Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &
  Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren
  Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in
  London, The Times, 2024.

You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/

If you are ready
to embark on an exciting journey with Firmdale Hotels and contribute to our
tradition of excellence in hospitality, we'd love to hear from you! Apply now
to join our passionate team and be part of something extraordinary.

Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.

In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.