LR221579 - Retail Catering Supervisor

NHS National Services Scotland; Aberdeen City; On-site; GBP 22,000 - 28,000; Full time

Job summary

A public healthcare organization in Aberdeen is seeking a Retail Catering Supervisor to oversee the operation of the Royal Cornhill Hospital Cafe. The ideal candidate will have experience in customer service and food service and be passionate about delivering high-quality service. This role requires effective team leadership and a focus on food safety. Applicants should demonstrate enthusiasm for continuous development and uphold organizational values.

Qualifications

• Experience working face to face with the public in a busy, fast paced customer-service centred role.
• Experience of food and drink service.
• Capacity to learn about HACCP, food safety, and customer service.

Responsibilities

• Supervise the operation and cleanliness of the Retail Units.
• Ensure high levels of food safety and customer satisfaction.
• Lead and inspire a team to deliver the highest standards.

Skills

Customer service focus

Attention to detail

Basic IT skills

Numerate and literate

Ability to work under pressure

Team leadership

Tools

EPOS tills

Job description

Retail Catering Supervisor

Royal Cornhill Hospital Cafe

We are looking for someone to oversee the general duties involved in providing patients, staff and visitors with a high quality, customer focused, and safe retail beverage and foodservice.

Day-to-day you will supervise the operation and cleanliness of the Retail Units and their associated equipment, ensuring high levels of food safety, service and customer satisfaction. You will be responsible for ensuring that all staff within your team are working efficiently, safely, and delivering the highest standards of customer care.

Band 3

Hours: 37 Hours per week – 7.00am until 15.00pm, but must be flexible

To apply for this post, applicants must meet the following criteria:

• Previous experience working face to face with the public in a busy, fast paced customer-service centred role which meets the customer expectations.
• Experience of food and drink service.
• Retail, food & beverage service knowledge acquired through training and experience.
• Ability to undertake & retain knowledge through induction & on-the-job training relating to HACCP, food safety, customer service and health & safety.
• Customer service focused with good communication skills & attention to detail.
• Numerate, literate & practical with the ability to use initiative.
• Basic IT skills.
• Working knowledge of EPOS tills, contactless payment transactions & previous cash handling experience.
• Health & safety conscious.
• Calm, pleasant disposition.
• Person-centred with a genuine interest in working with the public.
• The ability to work well under pressure.
• The ability to lead and inspire a Team to deliver the highest standards across the business.

In addition to the competencies and qualifications noted above, we are looking for applicants who can demonstrate evidence to support our organisational values and behaviours which are;

• Care & Compassion
• Dignity & Respect
• Openness, Honesty & Responsibility
• Quality & Teamwork

Applicants should be able to show enthusiasm for continuous learning and development, a professional attitude and a passion for working within the wider healthcare care team.

For informal discussion, please contact Victoria Pigot [e-mail] Tel: [phone]

Interview date: T.B.A

To apply, please log-onto: https://apply.jobs.scot.nhs.uk