Loyalty Transformation Analyst

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The International Premium Products & Benefits team is responsible for delivering and enabling transformational growth opportunities through expertise and solutions for our customers, our markets and our partners. We do this by delivering best-in-class premium products, capabilities, customer experiences and partnerships to drive revenue growth and margin expansion.

The Loyalty Transformation Analyst will collaborate with international market teams, Technology, Product, Digital & Analytics, and Loyalty enterprise-wide functions, to define and lead large scale, multi-market Loyalty initiatives as part of the Loyalty Transformation agenda. Key responsibility will be to implement a multi-year platform migration for both Consumer and Commercial across our 20+ International proprietary markets.

The candidate should be a highly organized individual who can navigate large corporate environments, drive outcomes with agility, and deliver multi-faceted projects in a flawless fashion, with a proven ability to partner across teams to drive best outcomes for markets and the enterprise.

How will you make an impact in this role?

The successful candidate will engage at all levels and across numerous business units and functions to deliver key projects. In partnership with broader teams, this role will:

• Define the loyalty requirements for an international multi-market digital platform migration
• Partner with teams to define and complete discovery of the platform migration roadmap for 2025 and beyond
• Drive execution and implementation of migration strategy ensuring technology teams meet our market needs, desired customer experience, and adhere to local regulatory, compliance and risk requirements
• Drive required internal communication and governance relating to key objectives
• Partner with internal cross-functional collaborators to ensure key milestones are met
• Identify issues and risks and raise to governance forums for the removal of obstacles

Minimum Qualifications:

• Experience working with technical backend platforms
• Strong project management skills and experience delivering complex projects involving multiple stakeholders and cross-business unit efforts
• Ability to execute and understand technical platform nuances to devise and deliver optimal market customer experiences
• Strong verbal and written communication to clearly translate business needs into technical requirements
• Comfortable working with a variety of internal partners to achieve goals and resolve issues
• Attention to detail and proven ability to drive results and ensure flawless execution
• Positive team player with superior listening skills and the ability to adapt to shifting or changing priorities
• Roll-up your sleeves attitude, proactive growth mindset, and passion to learn and win
• Understanding of international landscape, including market & cultural nuances a plus

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.