Loyalty Marketing Executive FTC

Harrods; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Harrods is inviting a Loyalty Marketing Executive for a 12-month fixed-term contract. You will own end-to-end loyalty promotions from setup through launch, ensuring accurate configuration and thorough testing while optimising the customer journey.

The role requires collaboration with the Loyalty team to shape the Rewards programme strategy and drive customer retention. The ideal candidate will have hands-on loyalty marketing experience, strong attention to detail, and the ability to manage

Qualifications

• Experience managing end-to-end loyalty campaigns in a fast-paced environment.
• Hands-on experience with loyalty programme and database marketing technologies.
• Ability to measure ROI and optimise campaigns for retention.

Responsibilities

• Own the end-to-end setup, configuration and delivery of loyalty promotions.
• Test and launch loyalty promotions ensuring seamless customer journeys.
• Collaborate with Loyalty Executives to shape Rewards programme strategy.

Skills

Loyalty marketing

Campaign management

Stakeholder management

Data analysis

Tools

Annex Cloud

Emarsys

Job description

We have an exciting opportunity for a Loyalty Marketing Executive to join us at Harrods on a 12-month fixed-term contract.

About the Role

The Loyalty Marketing Executive will be responsible for the end-to-end setup, configuration, and delivery of loyalty promotions within the Harrods Rewards programme. This role will support the delivery of world-class customer loyalty campaigns, owning the technical execution of all loyalty promotions and ensuring they are accurately configured, thoroughly tested, and launched seamlessly while always considering the customer journey. Working closely with other Loyalty Executives within the team, you will also support the overall Rewards programme strategy and contribute to shaping the future of customer loyalty at Harrods.

About You

The ideal candidate will have a keen eye for detail, be highly organised, and have a passion for building long-term customer relationships. You will have experience managing end-to-end loyalty campaigns within a fast-paced environment, with a strong focus on customer retention and return on investment (ROI). Previous experience working within loyalty marketing is essential, including hands‑on experience with loyalty programme and database marketing technologies. Experience with Annex Cloud and Emarsys would be advantageous, although it is not essential.

You will also have: Excellent written and verbal communication skills. Strong stakeholder management and relationship‑building skills. A proactive approach to innovation and continuous process improvement. The ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.

About Us

Harrods is one of the world’s leading luxury department stores, becoming a destination for top designers and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers, and we’ll do something remarkable for you. As well as offering a supportive and inspiring environment where you can do your best work, we provide abundant opportunities and ongoing support to help you build an exceptional career across the many specialisms within our business.

Unikely You

At Harrods, we believe the personality and authenticity of our people set us apart. We celebrate and welcome applications from all cultures, backgrounds, perspectives, and experiences, and we are proud to foster an inclusive culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you would like to learn more about our people and culture, search #TogetherHarrods on LinkedIn or Facebook, or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent Department: Customer Communications Marketing (Alexandra Ekiert (Inherited))

As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.