Loyalty Experience Product Manager

Expedia; Greater London; On-site; GBP 131,000 - 198,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Travel reimbursement

IATAN membership

Job summary

Expedia Group is seeking a Senior Product Manager in Loyalty to shape how loyalty value is communicated across the traveler journey, from discovery to post-trip engagement. You will define messaging hierarchies, lead multi-brand storytelling for hotels, flights, packages, cars and activities, and partner with TEaL, XD, and Loyalty Tech to translate complexity into simple narratives.

Using research, analytics and AI-enabled solutions, you will drive comprehension, activation and repeat bookings

Qualifications

• 8+ years in product management for consumer-facing products.
• Experience owning end-to-end messaging or member communications.
• Collaborates across commercial, design, and engineering to drive alignment on product narratives and implement messaging at scale across multiple touchpoints or lines of business.
• Familiarity with experimentation and iterative testing to measure messaging effectiveness, using data to refine what is shown, where, and when across the funnel.
• Hands-on experience leveraging AI/ML-enabled solutions to improve messaging, with focus on safety and transparency.

Responsibilities

• Own end-to-end loyalty messaging strategy across the member journey.
• Lead pre-booking and shopping messaging to show the most relevant offers.
• Define and optimize post-booking messaging to clarify earned benefits.
• Align loyalty messaging with multi-brand strategy across hotels, flights, packages, cars, and activities.
• Partner with TEaL, XD, Loyalty Tech and other product teams to translate complexity into simple narratives.
• Use research, analytics, and experimentation to measure messaging comprehension, activation, and repeat booking impact.

Skills

Messaging strategy

Cross-functional partnering

Experimentation basics

AI/ML familiarity

Job description

Expedia Group is seeking a Senior Product Manager in Loyalty to shape how loyalty value is communicated across the traveler journey, from discovery to post-trip engagement. You will define messaging hierarchies, lead multi-brand storytelling for hotels, flights, packages, cars and activities, and partner with TEaL, XD, and Loyalty Tech to translate complexity into simple narratives.

Using research, analytics and AI-enabled solutions, you will drive comprehension, activation and repeat bookings