Loyalty Analytics Lead - Hybrid | Boost Retention & CLV

Harnham; Greater London; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Hybrid working (2 days in Central/Head

Benefits package

Office in Central London

Job summary

Harnham in the United Kingdom seeks a Loyalty Analytics Lead to own the loyalty analytics agenda, shaping customer strategy through insight, measurement, segmentation and personalisation.

You will build reporting using SQL, Power BI and Databricks, drive segmentation, and influence senior stakeholders while partnering with Marketing, Ecommerce, Product and Data Science to maximise programme performance. Hybrid role with 2 days in Central London; salary up to £75,000 plus benefits.

Qualifications

• Strong SQL and data visualisation experience.
• Experience in marketing analytics within a consumer-facing environment.
• Good understanding of loyalty and CRM metrics, including retention, CLV, segmentation, and RFM.
• Ability to influence senior stakeholders and communicate complex insights clearly.
• Python experience is advantageous but not essential.

Responsibilities

• Defining the loyalty analytics strategy and influencing customer decision-making.
• Driving customer segmentation and measuring the impact of loyalty initiatives.
• Supporting personalised targeting, promotions, and CRM activity.
• Building and enhancing reporting using SQL, Power BI, and Databricks.
• Designing and evaluating tests across loyalty, rewards, and communications.
• Partnering with Marketing, Ecommerce, Product, and Data Science teams to maximise programme performance.

Skills

SQL

Data visualisation

Marketing analytics

Loyalty & CRM metrics

Stakeholder influence

Python

Tools

Power BI

Databricks

Job description

Harnham in the United Kingdom seeks a Loyalty Analytics Lead to own the loyalty analytics agenda, shaping customer strategy through insight, measurement, segmentation and personalisation.

You will build reporting using SQL, Power BI and Databricks, drive segmentation, and influence senior stakeholders while partnering with Marketing, Ecommerce, Product and Data Science to maximise programme performance. Hybrid role with 2 days in Central London; salary up to £75,000 plus benefits.