Lounge Supervisor — Elevate Guest Experience (Glasgow)

WSH Group

Glasgow

On-site

GBP 12,000 - 21,000

Full time

14 days+

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Benefits offered by this job

28 Days holiday incl bank holidays

Birthday holiday

Free meals on shift

Pension and life insurance

Cycle to work scheme

Perkbox discounts

Job summary

BaxterStorey, operating at Glasgow Airport, is seeking a Service Supervisor to deliver a 5-star hospitality experience for our passengers. You will lead a team, uphold exemplary service standards, and ensure smooth lounge operations and staff training, driving guest satisfaction with consistent, premium service.

Join a dynamic team focused on development, training, and career progression, with opportunities across hospitality sectors and access to extensive training, ensuring you grow within a

Qualifications

Proven experience in hospitality, catering, or lounge management.
Strong leadership & people management skills.
Ability to thrive in a fast-paced environment.
Knowledge of health & safety and food safety standards.

Responsibilities

Lead & Motivate – Inspire your team to exceed guest expectations.
Deliver Excellence – Ensure top-tier service and presentation standards.
Manage Operations – Oversee lounge functionality and staff training.
Innovate & Improve – Implement new ideas to enhance guest satisfaction.
Work closely with the Lounge Manager to ensure compliance on SOPs and standards.

Skills

Leadership

People management

Fast-paced environment

Health & safety knowledge

Food safety knowledge

Job description

Join a dynamic team focused on development, training, and career progression, with opportunities across hospitality sectors and access to extensive training, ensuring you grow within a

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