Lounge Services Team Member Host - FULL TIME - Manchester Airport

Swissport; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading airport lounge provider in Manchester is seeking a Lounge Host Agent. The ideal candidate will have experience in hospitality and customer services, providing guests with a welcoming and efficient experience. Responsibilities include greeting guests, managing food and beverage offerings, and maintaining cleanliness within the lounge. This full-time role offers competitive hourly pay and various employee benefits.

Benefits

Free parking whilst at work

Industry recognised food safety training

Free meals and soft drinks during shifts

Qualifications

• Background in hospitality or customer services with high levels of customer interaction.
• Good numerical skills.
• Flexible to work shifts covering 0330 – 2100.

Responsibilities

• Greet guests with a warm welcome and efficient check-in.
• Ensure food and beverage offerings are well presented and available.
• Maintain cleanliness within the lounge.

Skills

Hospitality experience

Excellent communication skills

Attention to detail

Team player

Ability to work shifts

Tools

Microsoft Office

Payment machines

Job description

Job Title: Lounge Host Agent

Company: Aspire Executive Lounges

Location: Manchester Airport

Contract Type: Full Time

Hours: 37.5 hours per week, between Monday – Sunday (shift work)

Salary: £12.60 per hour

Introduction of a Night Shift Allowance of 0.60ph with effect 1st Jan payable for hours worked between 11pm and 6am .
An increase in the above Night Shift Allowance of 0.15ph from 1st May 2025 – taking it to 0.75ph .

About the Company

At Swissport we are Aspire Executive Lounges. With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.
We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.

About the Role

As a Lounge Host, you will report to the Team Leader and be a key cross‑functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.

Responsibilities

• Reception: Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check in process and setting the scene for their re‑energising experience.
• Answer any questions efficiently and directing them to the most applicable area of the lounge for their needs.
• Managing capacity at peak times to maximise the throughput of guests.
• Bid farewell to guests on their departure to optimise the chance of return custom.

• Food and Beverage: Working as a team to ensure all food and beverage offerings are continually available and well presented.
• Ensure the food self‑service and bar areas are presented in a professional and clean manner
• Food preparation in line with sessional menu presentation guide which includes a variety of meat vegetarian and vegan dishes.
• Engage with guests while serving a range of alcoholic and non‑alcoholic drinks and
• Guide guests to food and drink options available including knowledge of dietary and allergen information.
• Replenish stock levels when required.

• General Host: Responsible for clearing and cleaning of tables when guests vacate.
• Maintain high levels of organisation and cleanliness within the lounge at all times.
• Be available to respond to guest questions or comments using high levels of customer service.

• Back of house: Assist with stock delivery and rotation.
• Waste away services following recycling procedures.
• Loading and unloading of the dishwasher.
• Restocking of cleaned crockery and dishes.
• Maintaining high levels of hygiene in all areas.

Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications

• Background in hospitality or customer services with high levels of customer interaction.
• Excellent communication skills, written and verbal.
• Good numerical skills with a keen eye for attention to detail.
• Computer literate, including using payment machines and Microsoft office.
• Ability to work as part of a team or be self‑motivated to complete tasks.
• Ability to follow processes and procedures and to apply flexibility when required.
• Additional languages desirable.
• Flexible to work shifts covering 0330 – 2100, 7 days a week

Benefits

• Free parking whilst at work.
• Industry recognised food safety training and qualifications to FSA L2.
• Industry recognised CPD opportunities with the Aspire Hospitality Academy.
• Comprehensive Employee Recognition scheme.
• Free meals and soft drinks during shifts.
• Uniform provided.
• Swissport pension scheme with ability to self‑contribute.
• 24‑hour employee assistance programme
• Discounted retail – Varies by Airport Outlet.
• Discounted access to Aspire lounge network for family and friends.
• Potential for placements to other Lounges within the network.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.