Lounge Host - British Airways Lounges - Gatwick

British Airways; Limefield; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading airline company is seeking a Lounge Host to provide excellent customer service at Gatwick Airport. You will be responsible for greeting visitors, maintaining cleanliness in the lounge, and assisting with food preparation. The ideal candidate will have a friendly demeanor and a passion for delivering high-quality service. Join a dynamic team with opportunities for growth and development.

Benefits

28 days holiday

Free meals on shift

Bespoke training and development opportunities

Employee discounts

Cycle to work scheme

Qualifications

• Ensure prompt and efficient service for customers.
• Maintain cleanliness in kitchen and restaurant areas.
• Assist in food preparation as needed.

Responsibilities

• Greet customers as they arrive at the lounge.
• Keep counters and displays in excellent condition.
• Meet high service standards set by the company.

Skills

Friendly and professional service

Attention to cleanliness

Efficient service delivery

Job description

Whenever customers visit the British Airways Lounges at Gatwick Airport, you'll be there to greet them with 5-star, BaxterStorey service. Friendly, confident and professional, you'll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.

What will you be doing as a Lounge Host:

Your task will be to uphold our high standards by making sure that our customers get a great experience. That means being smart, cheerful and approachable, keeping counters and displays in tip-top condition, clearing tables promptly, and making sure BA specifications and guests' expectations are met on every shift.

• Ensure that customers are given a prompt and efficient service
• Assist in the preparation of food and snacks
• Keep the kitchen and restaurant areas in a clean and tidy state at all times
• Provide a friendly, efficient and hygienic service to all customers

Disability Confident

About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details, please go to .

If you're looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey, our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more. We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award-winning Chef Academy.

Employee Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme
• Uniform provided
• Free onsite parking

This role operates on a 4/2 shift pattern involving two early shifts starting from 04:30, followed by two late shifts typically finishing between 20:30 and 21:30, followed by two days off. We are open seven days per week, including bank holidays.